Sales Project Coordinator France L&R

Givaudan; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in flavors and fragrances is seeking a Sales Project Coordinator. This role involves supporting the execution of client strategy, managing projects from entry to completion, and ensuring smooth communication with clients. The ideal candidate is fluent in French and English, possesses strong organizational skills, and has a passion for customer service. Join us in creating delightful taste and scent experiences while thriving in a collaborative environment.

Qualifications

• Strong interpersonal skills and ability to build relationships.
• Experience in project management and administrative support.
• Detail-oriented with strong time management skills.

Responsibilities

• Support the execution of L&R strategy for assigned clients.
• Manage client requests and ensure smooth communication.
• Coordinate development projects from entry to completion.

Skills

Fluent in French and English

Strong communication skills

Customer service skills

Organizational skills

Problem-solving skills

Tools

MS Office suite

Google workspace

Job description

Sales Project Coordinator France L&R

Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF5.1billion in 2017. Headquartered in Switzerland with local presence in over100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more at www.givaudan.com.

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and imagination, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. In France, discover the empowered passionate professionals who made history creating our legendary perfumery school. Feel the heritage. Acquire knowledge and experience, gained in our renowned European Creation Centre, or from any of our 17 innovative sites across the country. Every day, your commitment, your humility, and your risk-taking will shape our future. Every essence of you enriches our world. We are Givaudan. Human by nature.

Overview

• Contribute to the L&R strategy execution in collaboration with respective Account Managers for the assigned client portfolio
• Support the local sales team by efficiently managing client requests and ensuring smooth communication and information flow
• Build and maintain strong relationships with clients and internal stakeholders, reinforcing Givaudan’s perception as a preferred partner and contributing to the business growth of key clients
• Coordinate development projects from project entry to completion, ensuring a smooth flow of information, samples, product data, and quotations

Main responsibilities

Project management support: Actively support the KAMs in the project process, such as:

• Registering the projects in the internal system making sure all the parameters are correct. Making sure samples are shipped, honouring the deadlines.
• Creating quotations in IBIS and requesting the necessary technical documentation
• Preparing full submission package for the clients (incl. pricing tables with recommended dosages, and cost, olfactive pyramids, documentation)
• Recording new customer orders in IBIS and inform the team
• Handling product service projects from client request to the final submission, making sure the deadlines are respected, and submission is conformed to client expectation
• Self-selection of Fragrances for smaller / simpler projects using the Smart Submission (SSU) tool
• Maintaining the project pipeline clean and up-to-date

Price management

• Manage annual price increases for all customers using the in-house Crystal tool
• Request to Pricing team new price according to new ordered quantities
• Coordinate with various manufacturers and direct customers to implement price changes within set deadlines

Customer Communication and Support

• Redirect questions from client to the relevant internal stakeholders and ensure effective answers (RAPS, pricing, laboratories, customer care…)
• Strong collaboration with internal teams and daily follow up to address customer queries and concerns effectively
• Maintain a strong and trustful relationship with the clients, maintaining Givaudan’s perception as a best in class fragrance house

Administrative support

• Responsible for ordering supplies to maintain a well-equipped and organized workspace, taking into consideration team budget
• Supporting basic reporting tasks such as extraction of sales, margin, and project reports
• Organize with KAM client visits and logistics

Functional skills and requirements

• Fluent in French and English
• Strong communication and interpersonal skills
• Strong customer service and decision making skills
• Strong organizational skills and time management
• Detailed orientated and accurate
• Flexibility and agility
• Learning agility
• Ability to deliver quality work under pressure and prioritize to meet deadlines
• Proficient with key IT applications - MS Office suite, Google workspace, Project management systems
• Demonstrates Self Awareness
• Drives Results
• Decision Quality
• Nimble Learning
• Customer Focus
• Problem Solving / Solution Oriented
• Team player

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.