Sales Operations Co-ordinator (Onsite)

UCS Forest Group; Cambridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading wood products distributor in Cambridge is seeking a Sales Operations Coordinator to support local sales efforts and enhance customer satisfaction. The ideal candidate should possess organizational skills, have experience in retail sales, and be familiar with CRM software. You will respond to customer inquiries, process orders, and maintain organized sales records while delivering excellent service. Join our dynamic team and contribute to our legacy of craftsmanship.

Qualifications

• Post-secondary education in Business Administration or a related field is preferred.
• Experience in retail sales is an asset.
• Strong organizational and administrative skills are essential.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process customer orders ensuring accuracy.
• Prepare quotations and sales orders, enter them into the sales system.

Skills

Organizational abilities

Communication skills

Customer relationship management

Education

Post-secondary education in Business Administration

Tools

CRM software

Job description

Overview

Why you will love A&M Wood Specialty: At A&M Wood Specialty, you’re not just joining a company - you’re becoming part of a legacy. Founded in 1973, our story began with craftsmanship, community, and a commitment to excellence. Today, we’re still rooted in that same spirit, operating from our charming two-story converted textile mill overlooking the Speed River in Cambridge, Ontario. Over the decades, we’ve grown from a local gem into a globally respected name in fine hardwoods and veneers. Now part of the UCS Forest Group—North America’s leading distributor of premium wood products—we continue to thrive by putting quality, service, and people first.

Your Impact: Join our dynamic team as a Sales Operations Coordinator, where you\'ll support local sales efforts, enhance customer satisfaction, and keep operations running smoothly through top-tier service and organizational excellence.

Responsibilities

• Respond to customer inquiries via phone and email, providing product information, pricing details, and supporting marketing initiatives
• Process customer orders received through phone, email, or messaging platforms, ensuring accuracy in pricing, discounts, and product codes
• Prepare quotations and sales orders, entering them into the sales system with precision; confirm order details with customers and follow up as needed
• Deliver a positive retail experience by assisting customers with wood/product selection and offering general project finishing advice
• Maintain a well-stocked and visually appealing sales floor by replenishing merchandise and supporting display efforts
• Collaborate across departments to ensure smooth coordination of sales, operations, marketing, and delivery logistics
• Support invoicing processes and maintain organized filing systems for sales records
• Perform additional sales and administrative tasks as required

Skills & Requirements

• Post-secondary education in Business Administration or a related field (preferred)
• Experience in retail sales (an asset)
• Affinity for wood and wood products
• Background in sales support or professional administration
• Strong organizational, administrative, and problem-solving abilities
• Proven ability to build and maintain lasting customer relationships
• Excellent verbal communication and presentation skills
• Attentive and effective listening skills
• Clear and professional written communication
• Comfortable performing basic mathematical calculations
• Capable of working independently and collaboratively within a team
• Demonstrates a high level of integrity and strong work ethic
• Familiarity with customer relationship management (CRM) software
• Accurate and efficient data entry skills