Sales Lead

Marshall Retail Group; Richmond; On-site; Full time

Job summary

Join a leading global travel retailer as a Sales Lead at Vancouver International Airport. This role provides an exceptional customer experience by maximizing sales, supporting team members, and managing store operations. Ideal candidates will bring retail experience and strong communication skills to enhance customer satisfaction.

Benefits

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Disability Insurance

Paid Time Off

Paid Parental Leave

401(k) with company match

Employee Discount

Qualifications

• 1+ year of experience in a fast-paced retail environment.
• Strong written and verbal English communication skills.
• Alcohol Beverage Awareness Cared (TAM Card) may be required.

Responsibilities

• Greets and assists customers throughout their shopping experience.
• Maximizes sales by suggesting products and up-selling when appropriate.
• Trains store associates on daily operations and best sales practices.

Skills

Problem Solving

Customer Service

Communication

Tools

Microsoft Office

Job description

Join ourField Teamand help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

TheSales Leadprovides an exceptional customer experience by encouraging the team to meet sales goals, while leading and supporting store teams and overall store operations.

Location: Vancouver International Airport (YVR) - Richmond, BC CA

Schedule:Weekend availability is required

Pay: $18.40

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Trains store associates on daily operations and best sales practices
• Ensures cleanliness and upkeep of the store; maintains store displays and merchandise
• Replenishes backstock, ensuring appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Performs opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• Oversees the opening and closing of the store
• Resolves employee conflict and escalates to upper management as appropriate
• Counts cash drawers, completes deposit slips, closes registers, and completes required documentation
• Other duties may be assigned

• 1+ year of experience in a fast-paced retail environment
• Early and late shift availability
• Ability to multitask and problem solve
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required
• Advanced computer skills, including Microsoft Office (WORD, Excel, PowerPoint, Publisher)

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.