Sales Consultant

Kitchener Hyundai; Kitchener; On-site; CAD 50,000 - 70,000; Full time

Job summary

A high volume dealership is seeking a Sales Consultant to enhance customer experience in vehicle buying. The role requires a proactive individual with strong organizational skills and customer service experience. The ideal candidate has a valid driver's license, needs an OMVIC license, and is passionate about delivering excellent customer support. The dealership offers competitive compensation and a supportive work environment.

Benefits

Full benefit programs

Competitive compensation plans

Employee and Family Assistance Program

Collaborative work environment

Qualifications

• Must have an unrestricted OMVIC license & dealership approval.
• Valid driver’s license required.
• Experience in the automotive industry preferred.
• Previous retail sales / customer service experience needed.

Responsibilities

• Facilitate customer vehicle buying experience and conduct interview to discover needs.
• Present financial information and satisfy customer concerns.
• Conduct vehicle delivery process and follow up for customer loyalty.

Skills

Exceptional problem solving

Customer experience focus

High energy and positive attitude

Organizational skills

Conflict resolution

Education

Minimum High School Diploma

Post-Secondary Education Preferred

Job description

Overview

Kitchener Hyundai is seeking a Sales Consultant to join our team of customer focused professionals within our high volume and process-driven dealership.

The Sales Consultant serves as a guide to facilitate the customer vehicle buying experience. They conduct the interview to discover customer preferences, needs, and buying motives and then matches customer needs with model and equipment. They offer and accompany customers on test drives, involve customers in trade-in evaluation, present financial information, satisfy customer concerns and ask for the sale. The Sales Consultant conducts the delivery process and follows up in a timely manner with customers to develop customer loyalty and build lasting relationships. They are responsible for ensuring a fun and informative interaction with our customers and know that they have a huge effect on customer loyalty and satisfaction. They will be the primary contact to the dealership during this buying process and need to understand not only the features and specifications of our entire line-up but must also understand the financing options available to the customer.

Required Qualifications

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess

• Unrestricted OMVIC license & dealership approval
• Valid driver’s license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Experience in the automotive industry preferred
• Previous retail sales / customer service experience required

Why We’re Awesome

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Qualified applicants are invited to apply with resume and cover letter.

Kitchener Hyundai is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at or to make your needs known in advance.