Sales Associate

The Home Depot Canada; Collingwood; On-site; Full time

Job summary

A leading home improvement retailer in Canada is seeking Sales Associates to provide fast, friendly service and assist customers in their needs. This role emphasizes product knowledge and customer engagement, ensuring every customer is greeted and helped. Candidates should hold a high school diploma and preferably have some retail or trade experience. The position offers a flexible schedule, and responsibilities include driving sales and maintaining product knowledge. Join a dynamic environment and grow your retail skills.

Qualifications

• 1 to 2 years Retail or Trade experience is an asset.

Responsibilities

• Ensure Customer Satisfaction following Home Depot’s GET Model.
• Drive Sales by discussing available options with customers.
• Maintain knowledge of all products in department and adjacent departments.
• Follow all safety policies and procedures.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction
  Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
  Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
  Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
  Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Drives Sales
  Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
  Educate customers about the whole project
  Using empowerment program when necessary to satisfy customers
  Execute daily stock maintenance: all products signed, displayed, and clean
• Builds Skills and Knowledge
  Maintain knowledge of all products in department and adjacent departments
  Proactively seek knowledge on all products and services
• Maintains Safety and Security
  Follows all safety policies and procedures, Loss Prevention policies and procedures

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy>
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

• High School Diploma or equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Trade experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA

The pay range for this position is between $ - $

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.