Sales Associate III

COACH; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A global fashion brand in Vancouver seeks a retail sales associate to drive sales, manage customer relationships, and maintain store standards. The role requires 1-3 years of sales experience in luxury retail, strong knowledge of fashion trends, and the ability to communicate effectively. The ideal candidate should be adaptable, capable of working a flexible schedule, including nights and weekends, and possess a clean high school diploma, though a college degree is preferred. Base pay ranges from $17.65 to $19.00 per hour.

Qualifications

• 1-3 years of previous sales experience, preferably in luxury retail.
• Knowledge of fashion trends and competition is necessary.
• Ability to communicate effectively with customers.

Responsibilities

• Understand organizational objectives and align decisions with Company priorities.
• Represent Coach as a brand ambassador and demonstrate selling expectations.
• Ensures all daily tasks are completed without negatively impacting service standards.

Skills

Sales strategies

Customer relationship management

Fashion awareness

Communication skills

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

iPad/laptop

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsibilities

SALES FLOOR

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach's Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition; provides in-depth product knowledge including features, benefits, current offerings and overall product value.
• Maintains awareness of current pricing and promotional strategy; discusses product features and leverages cross-selling to build the sale.
• Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs; tailors approach by reading cues and attends to unique shopping needs of each customer.
• Works with multiple customers simultaneously; follows up consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results; builds lasting relationships with customers.
• Leverages Coach's tools and technology to support relationship building and clienteling; promotes a team selling environment and fosters teamwork, trust and collaboration with internal and external customers.
• Remains solution oriented; is adaptable and flexible to changing business and store needs; welcomes feedback and adapts behaviors as appropriate; maintains a calm and professional demeanor at all times.

OPERATIONS

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on the sales floor as needed; supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards as it relates to product in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.).
• Helps prepare the store by organizing functional areas, performing routine cleaning and maintaining visual merchandising expectations.

Additional Requirements

• Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Physical: Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule, nights, weekends, and holidays with high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

EEO/Company Information

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis.

Visit Coach at www.coach.com

Our Competencies for All Employees

• Courage: Provides current, direct, complete, and actionable feedback; is not afraid to address problems directly.
• Creativity: Generates new and unique ideas; makes connections among unrelated notions.
• Customer Focus: Dedicated to meeting customer expectations; builds trusting relationships.
• Dealing with Ambiguity: Coping with change; acts without complete information when needed.
• Drive for Results: Exceeds goals; top performer; bottom-line oriented.
• Interpersonal Savvy: Builds rapport and constructive relationships; uses diplomacy and tact.
• Learning on the Fly: Learns quickly; open to change; experiments to find solutions.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead and creates credible visions and plans.
• Developing Direct Reports and Others: Provides challenging tasks; supports development; builds talent.
• Building Effective Teams: Fosters teamwork; defines success for the whole team.

Base Pay $17.65-$19.00

Req ID: 125071

Our Competencies for All Employees

• Courage: Existing as above; provides direct feedback.
• Creativity: Existing as above.
• Customer Focus: Existing as above.
• Dealing with Ambiguity: Existing as above.
• Drive for Results: Existing as above.
• Interpersonal Savvy: Existing as above.
• Learning on the Fly: Existing as above.

Our Competencies for All People Managers

• Strategic Agility: Existing as above.
• Developing Direct Reports and Others: Existing as above.
• Building Effective Teams: Existing as above.

Base Pay $17.65-$19.00

Req ID: 125071