Sales Associate - Casual

The Salvation Army; West Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A charitable organization in Canada is looking for a Casual Sales Associate to assist in their Thrift Store operations. Responsibilities include providing exceptional customer service, processing transactions, maintaining store cleanliness, and managing donations. Candidates should have previous experience in retail or a related field, a Grade 12 diploma, and certificates in WHMIS and First Aid. The position offers a target hiring rate between $17.85 to $18.76. Applicants must also provide a satisfactory Background Check with vulnerable sector screening.

Qualifications

• Minimum of three months prior related experience required.
• Ability to perform physical tasks including lifting up to 25 pounds.
• Ability to work in compliance with health & safety procedures.

Responsibilities

• Assist in all areas of the Thrift Store’s operation.
• Provide customer service and process transactions accurately.
• Maintain cleanliness and safety of the store and warehouse.

Skills

Customer service

Attention to detail

Communication

Integrity

Problem solving

Education

Grade 12 diploma or equivalent

WHMIS Certificate

First Aid Certificate

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Casual Sales Associate assists in all areas of the Thrift Store’s operation including: the efficient and effective reclamation, processing or distribution of warehouse goods; provides quality customer service; participation in the maintenance of an effective and attractive display merchandise in order to maximize profitability of the store.

• This is a Casual Position
• Provide positive and courteous service to customers
• Process customer transactions at the sales counter including cash and debit/credit sales ensuring accuracy and in accordance with policies and procedures
• Accurate opening and closing of store procedures when required, including POS terminals and till
• Assist in keeping the general sales floor neat & clean and assure product displays are kept full and are tidy
• Keep stock rotated as per schedule or as directed by supervisor
• Implements store layout plans to attract customers including window displays and merchandise displays; Arrange and display sales items
• Work with volunteers as assigned
• Ensure workstations for volunteers are clear and ready before they arrive
• Receives, sorts, stores and prices donations as per directions and standards
• Process donated items by unloading, sorting, packing, storing, bailing and reloading the donations
• Lifts and relocates bags and boxes to determined areas as required. Assists with heavy lifting as required
• Climbs ladders and stores seasonal product in overhead storage bins
• Separates recycling and garbage, and processes both according to the direction given, including into truck for removal
• Meets assigned daily targets; counts, weighs and record incoming and outgoing donations
• Maintains general cleanliness along with the safety and functionality of warehouse and property in accordance with all safety policies and guidelines
• May operate the forklift to move goods as necessary after sufficient training
• Shares janitorial duties in common spaces such as washroom and kitchen
• Performs other duties as assigned

Critical Relationship Management

Able to communicate cordially with staff, volunteers, donors, customers, and neighbours.

Managerial Responsibility

Reports to: Thrift Store Manager

Direct reports: none

Financial and Materials Management

No financial responsibilities

Minor material responsibilities (cleaning supplies, tools, and equipment)

Working Conditions

• Physical Effort/Dexterity Required
  • The performance of the job requires frequently standing for long periods of time, twisting, bending, crouching, reaching overhead, pulling and pushing, kneeling & lifting up to 25 pounds
• Concentration Required
  • The performance of the job requires frequent safety awareness and sorting of donations
  • Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Typical working location for this position is in the entire facility and property designated
• The performance of the job requires mopping/sweeping, bending/twisting/lifting, occasional ladder work and fine motor skills
• The performance of the job requires moderate to high attention when using motorized equipment, handling hazardous chemicals, adhering to safety procedures and regulations
• Works under the following disagreeable conditions:
  • Odors
  • Dealing with angry people
  • Exposure to drugs and alcohol
  • Verbal abuse
  • Various weather conditions
  • Multi‑tasking
• May be exposed to the risk of moderate to severe injury or illnesses due to:
  • Physical attacks by others
  • Exposure to infectious diseases
  • Exposure to toxic chemicals
  • Moving objects
  • Sharp objects (e.g. needle pricking)
  • Electrical Hazards
  • Injury from lifting
  • Falling on wet/slippery floors
  • Repetitive strain injuries (e.g., back, wrist).

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, professionally, upholding our code of conduct.

Education and Experience Qualifications

Education, Qualifications and Certifications:

• Grade 12 diploma or equivalent
• WHMIS Certificate
• First Aid Certificate

Experience and Skilled Knowledge Requirements:

• A minimum of three (3) months prior related experience,
• Alternative combination of education and experience may be considered

Skills and Capabilities (examples provided below):

• Respect and understanding of The Salvation Army – its mission, culture, and values
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Ability to work in compliance with fire safety, health & safety and emergency procedures
• Willingness to be trained and follow direction
• Attention to detail
• Strong sense of integrity and confidentiality
• Professional ethics and a balanced sense of fairness and flexibility

Compensation

The target hiring range for this position is $17.85 to $18.76 with a maximum of $22.51.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation Statement

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.