Sales Associate

Hot Topic; Kelowna; On-site; CAD 15,000 - 22,000; Part time

Job summary

A popular retail brand located in the Regional District of Central Okanagan, Kelowna is seeking a Sales Associate. This role involves providing excellent customer service, maintaining store merchandising, and managing sales transactions. Ideal candidates should have retail experience and be passionate about music and pop culture. Salary is determined by various factors including education and experience.

Qualifications

• Previous experience working in a retail environment.
• Superpowers in providing customer service and selling.
• At least 16 years of age.

Responsibilities

• Provide an amazing shopping experience for customers.
• Ensure sales floor areas meet visual standards.
• Process sales transactions at the register.

Skills

Customer service

Collaboration

Product knowledge

Communication

Job description

Overview

Join the loudest store in the mall! We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you’ll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You’ll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What Youll Do

• Provide an amazing shopping experience that will encourage customers to return. Theyll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup; assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! Youll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don7t like it when spells are stolen. Youll work with Store Management to ensure theres no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; youll help keep the stock room organized and the store tidy
• Smells like Team Spirit you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What Youll Need

• Previous experience working in a retail environment. If you love music and pop culture, youre in the right place!
• Superpowers in providing customer service and selling
• Youll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Pay for this position starts as listed in the job posting; other factors such as education, location, meeting the minimum job requirements for the role, training and experience will determine the final salary for potential new hires.