Sales Analyst

DSV Road GmbH; Milton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global transport and logistics leader is seeking a Sales Analyst in Milton, Ontario. The role involves maintaining client accounts, supporting sales processes, and collaborating with various departments to achieve sales objectives. The ideal candidate should have a college diploma in Business Administration, 5 years of industry experience, and proficiency in English and French. This full-time position offers the opportunity to work in a dynamic and inclusive environment.

Qualifications

• 5 years Industry experience including working with carriers and their rate structures (air and ocean).
• Minimum 3 years of Customer Service Experience.
• Proficient in both English and French.

Responsibilities

• Drive collaboration within the branch and maintain accounts.
• Support sales processes and participate in marketing campaigns.
• Assist Corporate Sales team in Account Plan development.

Skills

Good command, both verbal and written skills

Ability to create collaborative engagements and active listening

Service oriented and able to resolve customer grievances

Strong interpersonal skills

Strong problem-solving skills

Ability to multi-task, plan, prioritize

Excellent organizational and time management skills

Understanding of business principles

Excellent Sales and negotiation skills

Education

College Diploma, Business Administration

CIFFA certificate

Tools

Microsoft Office Suite

Customer Relationship Management tools (CRM)

CargoWise

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Sales Support

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: Mississauga
Job Posting Title: Sales Analyst
Time Type: Full Time

SUMMARY

The Sales Analyst will drive collaboration within branch; maintaining existing Corporate Book of Business accounts aligned with DSV’ s Sales Process; achieving sales plan objectives with the assigned clients, new targets, and prospects by selling DSV ’s products and solutions; ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle.

KEY DUTIES AND RESPONSIBILITIES

• Actively participate, follow up and support in defined marketing campaigns as required (i.e. direct mail, trade-lane initiatives etc) and support sales processes with focus on Phase One- Identify, in accordance to DSV’s Sales Process
• Assist sales organization in profiling of potential target clientele and prospects utilizing sales tools available
• Managing the distribution, and oversight processes and associated cross-selling programs (Trade-lanes)
• Manage regular reporting and updates to our Corporate Accounts
• Assist with quoting clients including pricing portion of RFQ (where below minimum qualifications for Global Tender Management) In addition to, local and overseas branch offices and product leads where applicable to develop net-net and sell rate quote for client and provide follow up calls to submitted quotations within defined timelines
• Assist Corporate Sales team in Account Plan development (high value threshold accounts) and track up-trader & down-trader of corporate accounts while supporting to daily track & trace, pending customer requirements
• Support creation of SOP documentation & updates and new customer Implementation process including the setup accounts with DSV credit department for new business onboarding and follow up with Credit Application, POA, Client Profile with Account Set up team and operations
• Actively support internal communications for new client alert to appropriate Operations teams
• Communicate and elevate client issues or concerns to Manager
• Assist in securing Customers visits and booking meetings for sales staff

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• College Diploma, Business Administration
• 5 years Industry experience including working with carriers and their rate structures (air and ocean)
• Minimum 3 years of Customer Service Experience
• CIFFA certificate, an asset

Skills and Competencies

• Good command, both verbal and written skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Be authentic, approachable, open, and honest
• Understanding of business principles and language, incl. the fundamentals of finance and profitability
• Business administration competence
• Excellent Sales and negotiation skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• Proficient in both English and French
• Ability to communicate effectively in a diverse multicultural environment.
• Microsoft® Office Suite with a Good Knowledge in Microsoft Excel and Power Point
• Proficient in Customer Relationship Management tools (CRM)
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Travel optional
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].