SaaS Customer Success Manager for Events & Renewals

Bizzabo; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS provider in Toronto, Canada, is seeking a Customer Success Manager to serve as the main point of contact for Corporate and Mid-Market customers. The role involves managing multiple accounts, facilitating negotiations, onboarding new clients, and collaborating with internal teams to enhance services. Ideal candidates will have 3-5 years' experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a recognized workplace ranked as a top employer for LGBTQ+ employees.

Benefits

Opportunity for career advancement

Dynamic and fast-paced environment

Inclusive workplace culture

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization.
• Proven experience in managing the full renewal process, including negotiations and contracting.
• Excellent written and verbal communication skills, with a strong emphasis on conversational interactions.
• Highly organized and detail-oriented, capable of managing multiple priorities.
• Strong ability to build trust and rapport with customers and internal teams.

Responsibilities

• Act as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts.
• Facilitate renewal conversations, contract negotiations, and upsell opportunities to drive account growth.
• Onboard new customers and support their events on the platform.
• Advocate for customer needs and collaborate with internal teams to enhance the product and service offerings.

Skills

Customer Success

Account Management

Project Management

Communication

Organization

Relationship Building

Job description

A leading SaaS provider in Toronto, Canada, is seeking a Customer Success Manager to serve as the main point of contact for Corporate and Mid-Market customers. The role involves managing multiple accounts, facilitating negotiations, onboarding new clients, and collaborating with internal teams to enhance services. Ideal candidates will have 3-5 years' experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a recognized workplace ranked as a top employer for LGBTQ+ employees.