RHC Business Office Clerk – Hamilton – Full Time

HAMILTON HEALTHCARE SYSTEM; Hamilton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Hamilton, Ontario seeks a front line contact for patient-related clinic services. The role involves scheduling, greeting, registering patients, and ensuring accurate information collection. Candidates should possess strong communication skills and ideally have experience in a healthcare environment. This position offers various benefits, including health and dental insurance, 401(k) matching, and tuition reimbursement.

Benefits

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Qualifications

• One year experience in an office environment preferred.
• Experience in a medical/healthcare environment preferred.

Responsibilities

• Schedules, greets, registers and instructs patients for appointments.
• Obtains and verifies patient information for clinic visit and insurance claim.
• Accurately collects payments and balances daily receipts.

Skills

Verbal and written communication skills

Customer-Service skills

Computer skills

Ability to multi-task

Education

High school diploma or equivalent

Job description

Job Summary

Front line contact for patient-related clinic services. Schedules, greets, registers and instructs patients for appointments, prepares patient records for appointments; collects insurance information and verifies insurance eligibility; collects payments/co-payments for appointments. OSHA Bloodborne Pathogens Class I.

Job Qualifications

• • Education: High school diploma or equivalent.
  • Personal job-related skills: Verbal and written communication skills. Customer-Service skills. Computer skills. Ability to multi-task.
  • Licensure, registry or certification: None Required.
  • Prior Work Experience: One year experience in an office environment preferred. Experience in a medical/healthcare environment preferred.
  • Technical Training: None Required.
  • Physical and Mental Requirements: Duties of position require intermittent
    walking, sitting, standing and lifting up to 40 pounds.

Essential Duties and Responsibilities

• Schedules, greets, registers and instructs patients for appointments in a friendly and courteous manner.
• Promptly obtains and verifies patient information and any other pertinent information required to initiate clinic visit and insurance claim. Accurately enters and updates patient demographics and insurance information in system in a timely manner.
• Prepares medical record for appointment.
• Answers multi-line telephone promptly and courteously. Routes calls and takes messages as necessary. Documents actions related to patient contacts in electronic health record as applicable.
• Accurately collects payments, totals daily receipts and balances cash against receipts.
• Provides financial information options to patients and schedules with social worker as needed.

Other Significant Requirements

• Maintains confidentiality while working with confidential matters on a daily basis.
• Provides service and direction to patrons and guests while maintaining a positive atmosphere.
• Interacts with fellow staff members on a continuous basis to ensure a smooth, safe and courteous environment.
• Follows appropriate policies and procedures when handling potentially dangerous chemicals and or infectious materials.
• Follows safety guidelines and policies for the Healthcare System.

Benefits

• • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance