Retail Store Manager - Oxbury Center, ON

Canna Cabana; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail cannabis company in London, Ontario, is seeking a full-time Cannabis Retail Store Manager. The role involves managing daily operations, ensuring compliance with regulations, and leading the team to provide exceptional customer service. Ideal candidates should have a minimum of 5-6 years of retail management experience and a valid CannSell license. This position offers significant growth potential and unlimited bonus earning opportunities.

Benefits

Unlimited bonus earning potential

Opportunity for growth and learning

Qualifications

• AGCO CannSell license required.
• 5-6+ years of management experience in retail.
• Knowledge of cannabis plants and strains.

Responsibilities

• Manage daily retail operations and oversee staff.
• Ensure compliance with local, state, and federal regulations.
• Analyze sales metrics to exceed goals.

Skills

Leadership

Customer service

Problem-solving

Communication

Detail-oriented

Tools

Microsoft Office

Job description

Overview

Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with company management and to manage, maintain and supervise day-to-day retail operations activities at the store location.

Responsibilities

• Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license.
• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
• Coach team members and provide positive and constructive feedback so that they grow professionally.
• Train all team members on work procedures and policies so that everyone understands what\'s required to do a great job.
• Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team.
• Assist in building a weekly staff schedule that complies with labor policies.
• Be accessible and responsive to all team members\' questions, suggestions, and concerns and help resolve conflicts.
• Achieve high scores on measures related to Sales Associate Support, including high retention of top talent and high team engagement scores.
• Lead by example and work with staff to handle circumstances in a high-volume retail store.

Sales and Customer Service

• Own all customer feedback and provide complaint resolution in coordination with head office procedures.
• Provide complaint resolution to ensure customer and patient satisfaction.
• Utilize customer and team member feedback to implement changes to improve the customer experience.
• Execute cannabis selling strategies in collaboration with marketing and incentives, displays, and promotions.
• Recommend future promotions and ways to increase sales by analyzing past incentives and promotions.
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
• Track all employee and store sales daily to ensure optimal performance.
• Analyze core metrics to understand store performance and exceed goals.
• Utilize approved employee incentives to drive sales and morale.
• Meet or exceed monthly store revenue and gross margin goals and maintain a high score on social media customer reviews.

Daily Store Operations

• Maintain store compliance with all local, state and federal regulations; organize and communicate required reporting, paperwork, and tracking.
• Assist AGCO with inventory, sales, and compliance audits.
• Perform daily opening and closing procedures; oversee security, reporting and cash management.
• Schedule staff and foster a sound work environment.
• Maintain facility maintenance and troubleshoot as necessary, including up-keep of phone, utilities, technology, maintenance, repairs, stock, and supplies.
• Ensure the sales floor is adequately stocked at all times.
• Keep track of expiring products and promote sales as needed.
• Coordinate with management to perform daily/monthly/yearly inventory audits and reconciliations.
• Log and dispose of expired/damaged/returned product according to regulations.
• Assist in receiving and ensuring wholesale deliveries are compliant and accurate.
• Provide daily correspondence via email and manager\'s log with the team as needed.
• Comply with HR policies, including confidentiality and non-disclosures.
• Maintain a clean and organized work environment.
• Proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
• AGCO CannSell license required along with a clean police record check.
• 5-6+ years of management experience in retail.
• Have a valid Cannabis Retail Store Manager license or ability to obtain one from AGCO.
• Knowledge of Cannabis plants and different strains; familiarity with AGCO standards and local/state laws related to retail cannabis.
• Achievement-oriented and hardworking; organized, flexible, and empathetic; detail-oriented and proactive.
• Excellent leadership and management skills; strong time management and prioritization; ability to multi-task in a fast-paced, high-volume environment.
• Strong communicator; strong problem solving and decision-making skills; entrepreneurial, collaborative, and positive attitude.
• Ability to work any shift based on business needs, Monday to Sunday, including nights, holidays and weekends, and across different locations.

Job Type

Full-time, Permanent

Why You Should Apply

• The opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.

Additional points The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

To get CannSell license please visit - CannSell Standard | CannSell.ca