Retail Store Manager

Fenix Outdoor; Ottawa; On-site; CAD 60,000; Full time

Job summary

A reputable outdoor retail company is seeking a Store Manager in Ottawa, ON, to lead a high-performing team and ensure exceptional guest experiences. The ideal candidate has at least 2 years of retail leadership experience, a strong track record in sales, and a passion for sustainability. Responsibilities include managing store operations, driving community engagement, and upholding brand values. This role offers a competitive salary package and various benefits, including a retirement plan and health insurance.

Benefits

RRSP/DPSP retirement plan

Paid Time Off

Health insurance

Product discounts

Access to outdoor events

Qualifications

• At least 2 years of retail leadership experience (store manager, assistant manager, or multi-store lead preferred).
• Proven success in driving sales and leading teams to exceed goals.
• A track record of delivering exceptional customer service and building a positive team culture.
• Deep understanding of retail operations, including scheduling and compliance.
• Enthusiasm for mentoring others and supporting wellbeing.

Responsibilities

• Lead a high-performing team by recruiting, coaching, and developing staff.
• Drive guest experience excellence by ensuring personalized service.
• Manage operations effectively, ensuring safety and compliance.
• Steward the store's financial health by managing expenses and driving strategies.
• Cultivate local community ties through brand-right events.
• Champion sustainability by embedding waste-reduction practices.

Skills

Retail leadership experience

Sales driving

Customer service

Team culture building

Retail operations understanding

Organizational skills

Communication skills

Passion for sustainability

Job description

Location: Ottawa, ON
Compensation Range: approx. $60,000 annually

Are you an experienced retail leader with a passion for people, purpose, and performance? Do you thrive in a role that blends community, sustainability, and strategy?

At Fjällräven, our stores are more than just places to shop; they're gateways to the outdoors. We inspire curiosity, share knowledge, and help guests feel at home in nature. As Store Manager, you'll lead your team with confidence and care, empowering them to create exceptional guest experiences while meeting business goals and upholding our brand’s values.

Come walk with us.

WHAT WE OFFER

Click here to learn more about Fjällräven benefits like:

• RRSP/DPSP retirement plan
• Paid Time Off
• Health insurance
• Product discounts and access to our outdoor events
• Sustainability focus

WHAT YOU'LL DO

As Store Manager, you'll take full ownership of store performance—leading a talented team, optimizing operations, and creating premium guest experiences that reflect Fjällräven’s commitment to sustainability and adventure.

• Lead a high-performing team: Recruit, coach, and develop staff while promoting accountability, inclusion, and resilience
• Drive guest experience excellence: Model GUIDE service standards and ensure every visitor receives personalized, knowledgeable service
• Manage operations: Create effective schedules, oversee timecards and compliance, and ensure safety, loss prevention, and SOP adherence
• Steward the store's financial health: Manage expenses, analyze KPIs and P&Ls, and drive profitable business strategies
• Cultivate local community ties: Plan brand-right events, manage store marketing budgets, and build strong partnerships with local organizations
• Champion sustainability: Embed waste-reduction and stewardship into store practices, and educate guests and team members on our Arctic Fox Initiative, Down Promise, and other core programs
• Own the product experience: Collaborate on assortments, oversee visual merchandising, manage inventory lifecycle, and drive sales conversion through product knowledge

WHAT MAKES YOU A GREAT FIT

You're a values-driven leader who knows how to balance heart and hustle. You've led teams through change, hit ambitious goals, and found fulfillment in connecting people with products, purpose, and the…

• At least 2 years of retail leadership experience (store manager, assistant manager, or multi-store lead preferred)
• Proven success in driving sales and leading teams to exceed goals
• A track record of delivering exceptional customer service and building positive team culture
• Deep understanding of retail operations, including scheduling, labor budgets, inventory, and compliance
• A hands‑on, solutions‑oriented approach with excellent organizational and communication skills
• Enthusiasm for mentoring others and supporting wellbeing
• Passion for sustainability, the outdoors, and the Fjällräven mission

ABOUT US

Fjällräven has connected people to nature since 1960. Our premium, lasting gear enables pivotal outdoor experiences. Join a 60-year legacy of making nature accessible and inspiring outdoor passion!

✨INTERESTED?

Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjällräven's mission.

To apply, please complete our brief online application.

It’s the best way for us to get to see how you might contribute to our team. Apply today and help others feel at home in the outdoors!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.