Retail Sales Supervisor

Staples; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading office supplies retailer in Ontario, Canada is seeking a Sales Supervisor to lead a team towards exceptional customer experiences and drive sales. The role demands over 3 years of retail sales experience, with a preference for technology sales, alongside 1-2 years in a supervisory position. The ideal candidate will foster a selling culture, conduct associate training, and ensure operational excellence within the store. This position comes with competitive health benefits and performance bonuses.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Qualifications

• 3+ years of retail sales experience required; direct experience in technology sales preferred.
• 1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets is preferred.
• Strong communication skills to inspire both our customers and associates.
• Ability to operate in a fast-paced environment with strong prioritization and multi-tasking skills.

Responsibilities

• Lead a team to provide exceptional customer experiences and drive sales.
• Model and coach the selling model within the store.
• Cultivate a selling culture with associates.
• Support operational excellence and store brand standards.
• Conduct training of associates and inspire continuous learning.
• Ensure safe opening and closing of the store.

Skills

Retail sales experience

Strong communication skills

Prioritization skills

Multi-tasking

Job description

As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business. You perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset.
• Sales Execution: Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. Execute, communicate, and ensure understanding of flyer and promotional items.
• Team Leadership: Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services. Partner with store leaders to set and execute sales goals and targets.
• Operational Excellence: Support operational excellence and store brand standards for all areas of the store. Supervise aspects of health & safety, loss prevention, and policies and procedures.
• Training and Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.
• Administrative Duties: As a keyholder, ensure the safe opening and closing of the store, handle daily and weekly tasks associated with timekeeping and payroll, and maintain compliance with health & safety and asset protection standards.

Some of what you need

• 3+ years of retail sales experience required; direct experience in technology sales preferred.
• 1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets is preferred.
• Strong communication skills to inspire both our customers and associates.
• Ability to operate in a fast-paced environment with strong prioritization and multi-tasking skills.

Some of what you will get

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.