Retail Sales Associates- West Edmonton Mall

Lovisa; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail company in Edmonton is looking for a Team Member to provide exceptional customer service, track sales performance, and offer ear piercing services. The ideal candidate will possess strong communication skills and a proactive approach to maintaining store organization. A flexible schedule and adherence to company policies are essential. Join a team that values professionalism and customer satisfaction.

Qualifications

• Exceptional customer service skills.
• Ability to track and improve sales performance.
• Knowledge of safe ear piercing procedures.
• Strong communication skills.

Responsibilities

• Provide exceptional experiences to customers.
• Track store sales and performance metrics.
• Perform safe ear piercing services.
• Maintain store cleanliness and organization.

Skills

Customer service

Sales performance tracking

Ear piercing

Communication

Job description

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding a resolution.
• Share product knowledge for current add-ons when styling customers.
• Complete customer bag checks when required.

SALES

• Understand store targets set daily, weekly, and monthly, and track store performance daily.
• Assist in achieving store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve all company KPIs.
• Utilize tools within the store diary to meet KPI benchmarks.

EAR PIERCING

• Understand the proper use of mechanical stud and clasp ear devices.
• Provide safe and sanitary ear piercing services.
• Recognize procedures for potential exposure to blood-borne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

• Assist in merchandising and housekeeping.
• Execute floor updates, range updates, and promotions as per planogram.
• Complete sale setups according to guidelines.
• Ensure signage is correct and up-to-date.
• Perform daily cleaning routines ('time to shine' and 'recovery').
• Keep the store clean and tidy, order cleaning supplies as needed.
• Log maintenance issues within 24 hours.
• Maintain backroom organization, no stock stored in the backroom.
• Conduct regular safety checks in store.

PRODUCT MANAGEMENT

• Process stock according to standards (IBT’s, etc.).
• Replenish stock within 24 hours of delivery.
• Complete stock audits weekly by Friday.
• Refill products daily; organize excess stock per Lovisa standards.
• Repair and restock faulty products immediately.

PRIVATE AND CONFIDENTIAL

• Scan out non-repairable products on the same day.
• Follow visual merchandising and promotional directives.

BRAND AMBASSADOR

• Present yourself according to the Lovisa Style Guide.
• Wear the team piece on every shift.
• Maintain professionalism at all times.

COMMUNICATION

• Read, understand, and act on all points in the Lowdown and notifications.
• Maintain open communication and use the Store Diary daily.
• Respond to calls within 24 hours and emails within 48 hours.

OTHER

• Comply with Lovisa Employee and Security Manuals.
• Stay updated on policies and procedures.
• Maintain security awareness and cash register accuracy.
• Be flexible, proactive, and coachable.
• Work hours as per roster; outside hours require manager approval.
• Perform other duties and projects as assigned.

KEY MEASURES AND ACCOUNTABILITIES

• Track sales growth, average dollar sales, items per sale, add-on percentage, and Lola completion rate.

Note: The phrase "This job is expired" was not present in the description, so the job posting appears active.