Retail POS IT Support & Documentation Pro

Rennaï; Mount Royal; On-site; CAD 50,000 - 65,000; Full time

Job summary

A modern self-care destination in Mount Royal is seeking an IT Support Advisor to provide Level 1 and Level 2 support for in-store operations. The role includes creating and maintaining technical documentation while collaborating with teams to ensure effective store operations. Candidates should have a strong proficiency in Microsoft tools, experience in technical support, and preferably some background in retail environments. Join a dynamic team dedicated to beauty and well-being.

Benefits

Comprehensive benefits package

Qualifications

• Strong proficiency in the Microsoft environment including Windows and Microsoft 365.
• Experience in Level 1 and Level 2 technical support.
• Experience in a retail environment is a strong asset.

Responsibilities

• Provide technical support to internal users and in-store operations.
• Respond to Level 1 and Level 2 support tickets.
• Create, structure, and maintain all documentation requested by the IT Manager.

Skills

Strong proficiency in the Microsoft environment (Windows, Microsoft 365, Teams, Outlook)

Knowledge of or experience with Business Central

Familiarity with LS Retail / POS

Ability to handle Level 1 and Level 2 support requests

Excellent technical and operational documentation skills

Education

Education in IT or equivalent experience

Tools

Business Central

Microsoft 365

LS Retail / POS

Job description

A modern self-care destination in Mount Royal is seeking an IT Support Advisor to provide Level 1 and Level 2 support for in-store operations. The role includes creating and maintaining technical documentation while collaborating with teams to ensure effective store operations. Candidates should have a strong proficiency in Microsoft tools, experience in technical support, and preferably some background in retail environments. Join a dynamic team dedicated to beauty and well-being.