Retail Operations Supervisor

Staples Canada; Fort St. John; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Retail Operations Supervisor to drive sales and operational excellence. Responsibilities include customer engagement, overseeing inventory, and supporting training of associates. Ideal candidates will have over 3 years of retail customer service experience, 1-2 years in a supervisory role, and strong visual merchandising skills. Join us to inspire our customers and communities while growing your career.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of prior customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strong visual merchandising skills and keen attention to detail.

Responsibilities

• Drive sales and operational excellence within the store.
• Model customer engagement and coach associates.
• Oversee inventory and merchandising standards.
• Support training and coaching of associates.
• Facilitate communication and operational issue resolution.
• Manage front office cash administration and reporting.

Skills

Customer service experience

Supervisory experience

Prioritization and organization skills

Visual merchandising

Job description

Job Description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

1. Customer Engagement: Model and coach our selling behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all available tools and techniques.
2. Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers. This includes maintaining a customer-ready sales floor daily, visual merchandising, promotional setups, and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends related to operational excellence.
3. Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching to foster a high-performance, sales-focused culture.
4. Communication: Facilitate clear and timely communication among associates, lead meetings, and address operational issues promptly.
5. Health & Safety: Support health and safety policies, conduct regular inspections, and maintain a clean and safe environment.
6. Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting, ensuring accurate cash management.

Some of what you need

1. 3+ years of prior customer service experience in retail.
2. 1-2 years of supervisory experience with direct accountability for sales and service targets.
3. Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
4. Strong visual merchandising skills and keen attention to detail.

Some of what you will get

1. Associate discount
2. Health and Dental benefits
3. RRSP/DPSP
4. Performance bonuses
5. Learning & Development programs
6. And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Staples Canada, we are dynamic, inspiring partners to our customers and communities. As The Working and Learning Company, we inspire people to work smarter, learn more, and grow every day. We are looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is committed to creating an inclusive and diverse work environment. We value perspectives from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you require accommodations due to a disability or special need, please let us know.