Retail Operations Lead: Customer Experience & Merchandising

Staples; Markham; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading retail company in Markham, Canada, is seeking a Retail Operations Supervisor to drive sales and operational excellence. This role involves engaging customer interactions, overseeing inventory standards, fostering associate training, and managing cash office tasks. Ideal candidates will have over 3 years of retail customer service experience and some supervisory experience. The position offers health benefits, RRSP, and performance bonuses, creating a supportive work environment that values diversity and inclusion.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Qualifications

• 3+ years of prior customer service experience in retail is required.
• 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Strength and keen eye for visual merchandising.

Responsibilities

• Model and coach selling model behaviors to enhance customer engagement.
• Oversee inventory and merchandising standards in collaboration with managers.
• Support training and development of associates to foster high-performance culture.
• Facilitate clear communication and address operational issues promptly.
• Conduct regular health and safety inspections to maintain a clean environment.
• Execute weekly cash office administration and ensure cash management accuracy.

Skills

Customer service expertise

Supervisory experience

Strong prioritization and organization

Visual merchandising skills

Job description

A leading retail company in Markham, Canada, is seeking a Retail Operations Supervisor to drive sales and operational excellence. This role involves engaging customer interactions, overseeing inventory standards, fostering associate training, and managing cash office tasks. Ideal candidates will have over 3 years of retail customer service experience and some supervisory experience. The position offers health benefits, RRSP, and performance bonuses, creating a supportive work environment that values diversity and inclusion.