Retail Operations Lead: Customer Experience & Merch

Launch your career growth with Staples stores.; Whitehorse; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading retail company is seeking a Retail Operations Supervisor in Whitehorse to drive sales and operational excellence. You will lead by example, providing outstanding customer service and training associates to ensure a seamless shopping experience. Responsibilities include managing inventory, conducting safety inspections, and facilitating team communication. Preferred candidates will have over three years in customer service and supervisory experience. This role offers benefits including health, dental, and performance bonuses.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Qualifications

• 3+ years of prior customer service experience in retail.
• 1-2 years of prior supervisory experience.
• Ability to operate in a fast-paced environment.
• Keen eye for visual merchandising.

Responsibilities

• Drive sales and ensure operational excellence.
• Lead training of associates and support performance conversations.
• Ensure a seamless customer experience and motivate associates.
• Manage inventory and merchandising standards.
• Conduct regular health and safety inspections.

Skills

Customer service experience

Supervisory skills

Organizational skills

Visual merchandising

Multi-tasking skills

Job description

A leading retail company is seeking a Retail Operations Supervisor in Whitehorse to drive sales and operational excellence. You will lead by example, providing outstanding customer service and training associates to ensure a seamless shopping experience. Responsibilities include managing inventory, conducting safety inspections, and facilitating team communication. Preferred candidates will have over three years in customer service and supervisory experience. This role offers benefits including health, dental, and performance bonuses.