Retail Lead, Jays Shop

Toronto Blue Jays; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A prominent sports organization in Toronto is seeking a motivated Retail Lead for the 2026 baseball season. This part-time role involves supervising a team to deliver exceptional service to fans at Rogers Centre. The ideal candidate has prior retail experience, excellent communication skills, and a passion for baseball. Join us to help create unforgettable experiences for fans during the baseball season.

Qualifications

• Previous retail and/or customer service experience required.
• Experience in a leadership or supervisory role strongly preferred.
• Excellent oral and written communication skills.

Responsibilities

• Support management in motivating Retail Sales Associates to achieve service expectations.
• Ensure retail staff engage with fans based on WE CARE values.
• Assist with staff training and performance evaluations.

Skills

Customer service

Leadership

Communication

Problem solving

Multi-tasking

Job description

The Toronto Blue Jays are hiring for the 2026 season!

The Toronto Blue Jays are looking for a motivated, service‑orientated individual who is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. Please note this is a part‑time role tied to the Blue Jays season.

Jays Shop is looking for passionate and strong leaders to join our team for the 2026 baseball season. Our team‑driven culture and energizing atmosphere has established Jays Shop as the leading destination for Toronto Blue Jays official team merchandise and essential to the fan experience at Rogers Centre.

We are seeking Retail Leads who have the desire to champion a winning team, both on and off the field. You will have the opportunity to lead, develop, and motivate Jays Shop team members as we create unforgettable fan moments, build lasting relationships, and provide an unparalleled experience by outfitting fans as they unite in the ever‑growing Blue Jays community. Successful candidates will be responsible for supervising a team of 200+ Retail Sales Associates across the 12+ retail locations across Rogers Centre, while demonstrating excellent teamwork and communication with corresponding Retail Leads and the Retail management team.

Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule, spanning from approximately February to November 2026. These positions are part‑time contracts.

This role may be for you if:

• You are passionate about baseball and leadership.
• You are hands‑on and are unafraid to tackle new challenges.
• You are enthusiastic about building relationships with fans and teammates.
• You enjoy motivating, inspiring, and collaborating with others.
• You thrive in a fast‑paced and high‑volume environment.
• You are eager to deliver best‑in‑class service to Toronto Blue Jays fans.

Responsibilities:

• Support management team in motivating Retail Sales Associates to achieve fan service expectations and exceed revenue goals.
• Ensure that retail staff are engaging with all fans according to our WE CARE values, to create a positive and welcoming experience for every individual who visits Rogers Centre.
• Responsible for carrying out the general operations of Jays Shop locations in the most professional, organized, and profitable manner.
• Open and/or close ballpark retail locations and complete end of day reporting as required.
• Assist with the training of new staff and further coaching and development of team members throughout the season. Complete check‑ins and performance evaluations at the mid‑season and end‑of‑season points.
• Maintain a comprehensive understanding of all systems, products, and services available at Jays Shop.
• Maintain sufficient inventory levels in retail locations and restock/merchandise as needed to maximize sales potential and adhere to visual standards.
• Address all fan and staff escalations in a confident and professional manner; finding solutions to avoid further escalation.
• Accountable for maintaining retail standards for visual merchandising, cleanliness, and health and safety of staff and fans.
• Understand, follow, and enforce all Jays Shop and Toronto Blue Jays policies and procedures.
• Maintain open and clear channels of communication with retail staff, Jays Shop management, and cross‑functional teams.
• Successfully lead the retail team through any additional Rogers Centre events, including concerts.
• Any other duties required.

Qualifications:

Must be available to work 90% or more home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.

• Previous retail and/or customer service experience required; experience in a leadership or supervisory role strongly preferred.
• Enjoys a high energy environment and demonstrates an appreciation of the diverse backgrounds of Toronto Blue Jays fans and Jays Shop staff.
• A commitment to service excellence and fan satisfaction.
• Excellent oral and written communication skills complemented by a friendly and professional demeanour.
• Sound decision‑making, problem solving, and conflict resolution skills.
• Flexible and adaptable to lead a team in a fast‑paced environment and work proficiently under pressure.
• Organizational competency, ability to multi‑task, and manage time and resources effectively.
• A team player with a collaborative frame of mind.
• Knowledge and understanding of baseball and the Toronto Blue Jays; must adhere to the Toronto Blue Jays mission and policies.
• Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach.

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to [e-mail].