Restaurant Operation Manager (Multi-Unit)

A&W Restaurants; Remote; CAD 54,000 - 77,000; Full time

Job summary

A restaurant management firm based in British Columbia is seeking a Multi-Unit Restaurant Operation Manager. The successful candidate will oversee operations for multiple locations while ensuring quality standards, financial performance, and team development. This position requires a valid driver's license and the ability to travel extensively within Northern BC. A competitive salary and comprehensive benefits package are offered.

Benefits

Company Cell Phone

Company Vehicle

Company Laptop

Extensive Group Medical/Dental

Disability Benefits

Optional Group RRSP

Qualifications

• 5 years of experience in food industry with management and coaching skills.
• Strong skills in running a profitable restaurant.
• Ability to travel and work in varying weather conditions.

Responsibilities

• Manage restaurant operations including customer experience and team development.
• Conduct performance reports and recognize areas for improvement.
• Ensure operational standards and maintain equipment.

Skills

Interpersonal skills

Leadership

Restaurant management

Operational standards

Accounting skills

Communication skills

Education

Secondary School Certificate or equivalent

Tools

Windows 11 and MS365 for Business

Job description

Friendly Fast Foods Inc.

Friendly Fast Foods Inc. is a restaurant business management company responsible for supporting, developing and managing A&W Restaurant management teams across 77 locations in Western Canada.

Job Summary

Multi-Unit Restaurant Operation Manager to start immediately in our Northern BC area of operations. Cities of service include 100 Mile House, Williams Lake, Vanderhoof, Burns Lake, Smithers, Terrace and Kitimat.

A valid driver’s license and the ability and willingness to do up to 60% overnight travel are required. If not already residing in the area, relocation to a mutually agreed upon location in the area would be expected.

Salary

Base Salary: $54,000 to $76,128 annually, depending on experience.

Benefits

• Company Cell Phone
• Company Vehicle
• Company Laptop
• Extensive Group Medical/Dental (single/family) comprising of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Basic and Optional Life, AD&D
• Disability Benefits
• Optional Group RRSP

Job Details

• Hours per week: 40
• Language: English
• Education: Secondary School Certificate or equivalent
• Experience: 5 years of experience in food industry with management and coaching skills.

Role

The Restaurant Operation Manager is responsible for all aspects of restaurant operations including quality and consistency of the customer experience, adherence to A&W standards, provincial WCB, employment and health regulations, development of a motivated and productive team, and ultimately growth and profitability of the business.

Responsibilities

Operations

• Balance key goals – high quality, speed of service and cost control.
• Maintain A&W standards and conduct performance reports regularly; recognize areas for improvement.
• Ensure all equipment and facilities are in good condition and plan for maintenance and repairs.
• Working knowledge of climate goals, ensuring they are practiced daily.

Human Resources

• Train, develop, confront poor performance.
• Lead meetings.
• Ensure staff safety and a motivating work environment.
• Document critical incidents and report them.
• Ensure monthly Health and Safety meetings are completed and take corrective action.
• Have knowledge of HR policies and enforce them.

Financial

• Manage inventory control.
• Apply cash and food cost management principles.
• Ensure profitability by managing costs to set thresholds and goals.

Customers

• Ensure cleanliness standards and safe food handling practices are met.
• Ensure high level of service to guests through efficient preparation, stocking, and staff positioning.
• Manage accidents or complaints, implementing service recovery program.
• Ensure teams appearance is to standard.

Qualifications

• Strong interpersonal skills and proven leadership.
• Demonstrated skill in running a profitable restaurant with high operating standards.
• Expertise in all restaurant positions.
• Complete knowledge of operating systems and operating standards.
• High interest in developing others.
• Ability to complete accounting and administrative aspects of the operation.
• Valid Driver’s license.
• Willingness to travel up to 20 days per month in all weather conditions.

Preferred Skills

• Acceptable English Language oral and written business communication skills.
• Competency in Windows 11 and MS365 for Business.
• Ability to give presentations.
• Ability to build and maintain positive relationships with colleagues and suppliers.

Additional Notes

Physical Demands

• Standing and walking for extended periods.
• Some heavy lifting.

Posted

August 8, 2025

How To Apply

Please ensure that you provide a current and relevant resume, including pertinent work experience and references. If you are not currently authorized to work in Canada, we will not consider your application.

We strongly encourage candidates to apply through the available links for priority processing. Only if the link is not working, you may apply with your resume:

• By email: recruitment (at) mcmurraygroup.ca
• By mail: Recruitment - A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6
• Through our Career Page: https://mcmurraygroupofcompanies.applytojob.com

For further information regarding this posting or others, please visit our Career Page or call 250-275-6706 x322 during business hours (10am - 4pm Pacific Time).

If you are viewing this ad, the position has not been filled. Only qualified applicants will be contacted for assessments and interviews.