Restaurant Floor Manager - FUTURE OPPORTUNITIES

Eataly; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant Floor Manager to lead a vibrant team in delivering exceptional dining experiences. This role involves overseeing daily operations, managing staff, and ensuring compliance with health and safety standards. The ideal candidate will have a passion for Italian cuisine, excellent leadership skills, and a commitment to high service standards. Join a company that values growth and offers exciting opportunities as it expands across North America. If you're ready to take on a rewarding challenge in the food and beverage industry, this is the perfect opportunity for you.

Qualifications

• 2+ years of experience managing a front-of-house restaurant team.
• Strong understanding of service steps and excellent communication skills.

Responsibilities

• Oversee daily operations and manage front-of-house staff.
• Ensure high service standards and resolve incidents effectively.

Skills

Leadership

Communication

Problem-solving

Customer Service

Education

Bachelor’s Degree in Restaurant Management

Associate’s Degree in Hospitality

Job description

Restaurant Floor Manager - FUTURE OPPORTUNITIES

Join us to apply for the Restaurant Floor Manager - FUTURE OPPORTUNITIES role at Eataly.

About Eataly

Eataly is the world’s largest artisanal Italian food and beverage marketplace. Each Eataly location is unique, reflecting its own character and theme, but all share the same goal: to offer our guests an authentic Italian experience, including:

• Eating authentic Italian food at our restaurants, cafés, and to-go counters
• Shopping a selection of high-quality Italian, local, and homemade products
• Learning through our classes and our team’s product knowledge

If you're interested in joining our team and are flexible with your job search timeline, we'd love to receive your application. We are looking for candidates with mobility and interest in growth, as we continue to expand across major cities in North America.

Job Description

The Restaurant Manager supports the Restaurant Assistant General Manager (AGM) in the daily operations of Eataly’s full-service restaurants. Reporting to the Restaurant AGM, the Manager oversees front-of-house staff including servers, bartenders, food runners, hosts, bussers, and barbacks.

• Assists with hiring, training, evaluating, and terminating staff
• Documents, investigates, escalates, and resolves employee and guest incidents
• Ensures high service standards are maintained and activities are effectively carried out
• Inspects dining and storage areas for health and safety compliance
• Manages food and beverage needs, supervises orders
• Reviews sales, inventory, and costs to monitor budgets
• Coordinates with staff for restaurant activities and special events
• Performs other duties as assigned

Qualifications

• At least 2 years of experience leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Excellent communication, leadership, and problem-solving skills
• Bachelor’s or Associate’s Degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverages highly preferred

Job Requirements

• Availability to work onsite with flexible hours, including evenings, weekends, and holidays
• Ability to lift up to 50 pounds
• Mobility for up to 8 hours, including standing, walking, bending, and squatting
• Food Handler’s License preferred

Additional Information

Eataly is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, sex, sexual orientation, religion, national origin, age, disability, or any other protected characteristic. We also comply with all applicable laws regarding employment practices.