Residential General Manager

JRoss Recruiters; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A property management company in Toronto is seeking an experienced Operations Manager responsible for overseeing daily operations, financial accountability, and team leadership. The role requires developing strategies to enhance efficiency and profitability while fostering a service-oriented culture. Ideal candidates will demonstrate strong leadership abilities, a focus on resident satisfaction, and a commitment to continuous improvement. This is a strategic position that heavily influences the property's success.

Responsibilities

• Oversee day-to-day operations ensuring compliance and service standards.
• Own full P&L accountability including financial review.
• Identify and implement strategies to improve efficiency and profitability.
• Champion a service-focused environment promoting resident satisfaction.
• Lead, mentor, and develop a stable, long-tenured team.

Job description

Oversee day-to-day operations across the property, ensuring consistency, compliance, and service standards

Own full P&L accountability, including operating and capital planning, financial review, and performance tracking

Identify and implement strategies to improve efficiency, profitability, and overall asset performance

Commercial & Revenue Focus

Execute pricing, revenue, and market-facing strategies to support occupancy and income growth

Monitor market conditions and adjust commercial approaches as needed

Develop and maintain external relationships that support leasing demand and visibility

Resident Experience & Culture

Champion a service-focused environment that supports satisfaction, retention, and reputation

Address escalated issues with professionalism, discretion, and sound judgment

Lead, mentor, and develop a stable, long-tenured team

Foster a culture of accountability, collaboration, and continuous improvement

Support performance management, workforce planning, and team engagement

Oversee ongoing asset care and capital initiatives aligned with long-term value preservation