Residential Case Worker

The Salvation Army; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Ottawa is seeking a dedicated Client Services Worker to assist clients towards self-sufficiency. This role involves advocating and making referrals for housing, employment, and health care. The ideal candidate has a degree in social services, at least 2 years of frontline experience, and effective communication skills. Additional skills include bilingualism in English and French and experience with Narcan administration. This position works from Tuesday to Saturday with a targeted hiring range of $24.26 per hour.

Qualifications

• Minimum of 2 years experience working with the homeless population.
• Understanding of homelessness issues.
• Clear Police Reference Check for Vulnerable Sector Screening.

Responsibilities

• Assist clients by advocating and providing referrals.
• Develop service/goal plans with clients.
• Monitor client progress and advocate for their needs.
• Ensure accurate documentation of client information.

Skills

Effective communication skills

Demonstrable assessment skills

Ability to work with community resource agencies

Bilingualism (English/French)

Experience administering Narcan

Education

Diploma or degree in social services work

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: To assist clients through advocating and/or referrals in order to promote moving towards self-sufficiency.

Accountabilities

Client Services

• Uses intake information and gathers other information needed to determine eligibility and presenting issues according to established format. This will be done through questionnaires, forms and interviews. This data will meet the provisions of the Ontario Works Act in ensuring confidentiality of residents
• Assess presenting condition of client to determine need for Urgent Response from RMOC Social Services Department

Using information gathered from the client and other appropriate sources, assess client needs in order to

determine appropriate referrals for:

• Housing
• Employment
• Health care (physical, mental, emotional, addictions)
• Pastoral counselling
• Socialization

Service/Goal Plan

• With the client, involving other appropriate workers, develop preliminary service/goal plan, including outcomes, priorities and timelines
• Identify real or potential barriers to achieving desired outcomes

Crisis Intervention

• Use intervention skills in emotional, mental, or social crises

Referrals

• Make appropriate referrals to both Booth Centre and community resources
• Coordinate simultaneous referrals to ensure an integrated service response
• Coach/support clients as necessary for him to access appropriate services

Follow up

• Monitor client’s progress. Advocate on behalf of the client as required and appropriate
• Arrange for case conferences if appropriate or attend reviews called by community workers

Administration

• Ensure accurate, up to date documentation according to requirements of Booth Centre management and funding mandates. This will include both computerized and paper records
• Prepare statistical and other reports as required
• Transmit electronically or on paper all information required by a funding mandate and/or service agreement

Physical Effort

• Frequent amount of standing, walking, sitting, keyboarding

Working Conditions

• May deal with angry and abusive clients
• May encounter verbal abuse
• May deal with bed bugs
• May be required to deal with client overdose and other medical situations

Education, Qualifications and Certifications

• Relevant post-secondary education, preferably a diploma or degree in social services work

Experience and Skilled Knowledge Requirements

• At least two years successful experience in working on the front line with the homeless population
• Understanding of the issues of homelessness
• Effective communication skills including interviewing, presenting cases and writing reports

Skills and Capabilities

• Demonstrable assessment skills.
• Proven ability to work effectively with community resource agencies
• Experience administering Narcan and/or Narcan training a strong asset
• Bilingualism (English/French) is essential
• Clear Police Reference Check for Vulnerable Sector Screening is required

Working Hours: Tue to Sat ( 12:00pm to 8:30pm)

Compensation

The target hiring range for this position is $24.26 to $24.26 with a maximum of $24.26.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.