Reservations Agent

Langdon Hall Country House Hotel & Spa; Cambridge; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prestigious country hotel in Cambridge, Ontario is seeking a Reservations Agent. This role involves confirming reservations, managing billing, and providing excellent guest services. Ideal candidates demonstrate a strong commitment to hospitality, a positive attitude, and the flexibility to work weekends and holidays. Join a team that values authenticity and community.

Benefits

Competitive compensation

Complimentary meals during shifts

Wellness programs

Opportunities for internal growth

Qualifications

• Genuine commitment to uncommon hospitality.
• Positive, adaptable, and respectful attitude.
• Availability to work on weekends and holidays.

Responsibilities

• Confirm reservations according to room availability.
• Offer rates currently in effect and arrange billing.
• Respond to emails and phone calls promptly.
• Provide support for switchboard and guest services.

Skills

Commitment to uncommon hospitality

Positive attitude

Adaptability

Respectful attitude

Job description

Be Part of Something Uncommon

At Langdon Hall, we believe in creating more than just memorable experiences — we create a sense of place. As a proud member of Relais & Châteaux, we offer our guests and team members a haven of warmth, authenticity, and refined comfort in the heart of Ontario's countryside.

Built on heritage and rooted in hospitality, Langdon Hall is not just a hotel — it's a community. Unlike corporate brands, we are privately owned, values-driven, and proudly Canadian. Our culture is built on relationships : with our guests, with our land, and with one another.

If you're seeking more than just a job — if you want to belong to a team where your contribution matters — we'd love to meet you.

About the Role

We are currently hiring for the position of Reservations Agent. In this role, you will be responsible for :

• Confirms reservations for rooms according to the room's availability
• Offers the rates that are currently in effect and arranges the billing according to hotel procedures.
• Respond to emails and phone calls promptly and politely
• Provide support for switchboard and guest services as required.

You'll be part of a passionate, dedicated team that takes pride in what we do and in where we do it.

What Makes You a Great Fit

We're looking for someone who :

• Demonstrates a genuine commitment to uncommon hospitality
• Brings a positive, adaptable, and respectful attitude
• Values consistency, sincerity, and care in their work
• Is available to work on weekends and holidays

Relevant experience is always an asset — but we also believe in training for skill and hiring for heart.

Why Langdon Hall?

Working with us means becoming part of a legacy of excellence and a future of possibility. We offer :

• A supportive and respectful workplace culture
• Competitive compensation and gratuities
• Complimentary meals while on shift
• Uniforms and free parking
• Wellness programs and staff appreciation events
• Opportunities for internal growth and cross-training

Pay & Schedule

• Wage : $21.70 per hour (based on experience)
• Schedule : Part-time, weekends and holidays
• Start Date : As soon as possible

How to Apply

We welcome all applicants with enthusiasm and appreciation. If you believe this is the right role for you, please complete the fields below. We thank all applicants for their interest — only those selected for an interview will be contacted.

If you require accommodation during the recruitment process, please let us know. Langdon Hall is committed to providing inclusive and barrier-free recruitment and selection processes.