Reservation Manager

U-Haul; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading moving services company is seeking a Reservation Manager Agent in Windsor, Ontario. This role involves providing outstanding customer service and supporting field teams with equipment and reservation management. The ideal candidate should have a high school diploma, be proficient in multitasking, and have a solid understanding of office equipment. This position offers opportunities for career growth and includes various benefits such as paid holidays and a gym reimbursement program.

Benefits

Paid holidays, vacation, and sick days

Career stability

Gym Reimbursement Program

Opportunities for advancement

Valuable on-the-job training

Complete Benefit Plan

RRSP payroll deduction plan

Deferred profit-sharing plan

Wellness Programs

Qualifications

• Proficient in customer service and multitasking.
• Working knowledge of office equipment and phone etiquette.
• High school diploma required.

Responsibilities

• Assist with calls from and to customers.
• Support teams with equipment and reservation management.
• Review reports for effective equipment placement.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Microsoft Word

Email

Job description

Location:

1508 Walker Rd, Windsor, Ontario N8W 3P4 Canada

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers:

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Reservation Manager Agent Responsibilities:

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Minimum Qualifications:

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.