Representative, Customer Care

Element Fleet Management; Mississauga; Remote; CAD 51,000 - 72,000; Full time

Job summary

A leading fleet management company is seeking a Customer Care Representative to join their team. This remote position focuses on delivering outstanding customer service by responding to inquiries and concerns. The ideal candidate should have strong communication skills and a commitment to teamwork. This role includes comprehensive benefits and a salary range from $51,800 to $71,200 annually.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Qualifications

• 1+ years of customer service experience.
• Ability to manage multiple priorities in a fast-paced environment.
• Telecommuting requirements include a quiet work area and high-speed internet.

Responsibilities

• Provide service to customers via telephone and/or electronically.
• Assess needs and provide solutions to customer inquiries.
• Meet personal/team qualitative and quantitative targets.

Skills

Proficiency in Microsoft Office Suite

Customer service experience

Professional communication

Education

High School Diploma

College/University degree preferred

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a customer focused and adaptable professional to join our team as a Customer Care Representative. In this role, you will be the liaison between our company and customers to process claim information in response to inquiries, concerns, and requests about fleet incident/safety services with a focus on providing outstanding customer service.

Responsibilities

• Provide service to customers via telephone and/or electronically
• Assess caller’s needs, clarify information, research any issue, and provide solutions and/or alternatives
• Handle calls in an efficient manner, minimizing driver/client time to resolve issues
• Strive for first call resolution
• Exhibit applicable empathy during each call ensuring a superior customer experience
• Meet personal/team qualitative and quantitative targets
• Work effectively in a team environment, and when needed provide back-up support for administrative tasks

Basic Qualifications

• High School Diploma
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) competency
• Ability to learn and navigate new software quickly
• Professional communication with customers via telephone and email
• 1+ years of customer service experience
• Ability to work effectively with others and contribute to team task accomplishments
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Ability to work full-time 5 days per week, which will include one weekend day
• Telecommuting requirements include: a quiet dedicated work area, ability to keep all company sensitive documents secure, and access to a high-speed internet connection

Preferred Qualifications

• Education: College/University degree preferred
• Contact center experience preferred but not needed

Location: Canada Remote near our Toronto, ON, Canada office – with the ability to attend in office trainings, meetings, and events.

Work Schedule

Training Period: Monday through Friday for 2 weeks, 8:30 AM ET to 5:00 PM ET

Post-Training Schedule: You will be assigned a scheduled shift which will include one weekend day. The hours of this team are 8:00 AM ET to 8:00 PM ET.

We provide all the computer equipment needed to perform your job from home.

The hiring base salary range for this position is $51,800 to $71,200 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].