Représentant du support à distance bilingue - 24 $ / heure

Teladoc Health; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in virtual healthcare, Teladoc Health, is seeking a Tier 1 Patient and Member Support Representative to provide outstanding customer service in a call center. This role offers flexible hours and targets individuals with strong communication skills and empathy to engage effectively with clients. Gain valuable experience while playing a vital role in patient support and crisis management.

Benefits

Flexible work schedule

Gain in-demand experience in healthcare technology

Qualifications

• Bilingual in English and French required.
• Strong organizational skills for managing multiple priorities.
• Exceptional empathy to engage with patients.

Responsibilities

• Manage inbound calls, emails, and chats for customer inquiries.
• Address concerns professionally and efficiently.
• Coordinate queues and provide information about services.

Skills

Telephonic communication

Problem solving

Organizational skills

Empathy

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The ideal candidate has the versatility to work both independently and collaboratively as part of a dynamic team.

Exceptional telephonic communication skills are essential for clearly and articulately explaining complex concepts to a diverse member base.

Superior problem-solving capabilities and organizational skills are required to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, with the option to work more if desired.²
• Flexible work schedule, available anytime:

Monday to Friday : 5:00AM - 9:00AM EST

• Thursday and Friday : 8:00PM - 12:00AM EST
• Saturday and Sunday : 5:00AM - 10:30AM EST

Gain in-demand experience in healthcare and technology, building your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis management.

REQUIREMENTS

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Strong organizational skills, adept at managing multiple priorities in a high-paced environment.
• Ability to adapt to new processes and thrive in a fast-paced work environment.
• Bilingual in English and French is a requirement.