Remote Technical Support Specialist - Dutch and English

NinjaOne; Remote; CAD 61,000 - 90,000; Full time

Job summary

A top technology company is seeking a Technical Support Specialist to join their multinational product support team. The role involves providing exceptional customer service, managing support tickets, and collaborating with various departments to resolve issues. Candidates should have a Bachelor’s degree in Computer Science, experience in customer support, and be fluent in Dutch and English. This is a fully remote position offering a range of benefits including a competitive salary, healthcare package, and professional development opportunities.

Benefits

Remote work flexibility

Healthcare package

20 meal tickets per month

Work laptop and headset provided

Training platform for skill development

Competitive compensation

Qualifications

• 2+ years prior experience in customer service/support.
• Proficient in Windows and working knowledge of MacOS.
• Understanding of virtualization platforms and basic networking.

Responsibilities

• Provide transformative customer experiences.
• Prioritize customer calls and correspondence.
• Collaborate with multiple departments to resolve issues.

Skills

Fluency in Dutch

Excellent oral communication skills

Fluency in English

Windows troubleshooting

Adaptability to new technologies

Strong interpersonal skills

Education

Bachelor's degree in Computer Science or equivalent

Tools

Zendesk

RMM software

Job description

A top technology company is seeking a Technical Support Specialist to join their multinational product support team. The role involves providing exceptional customer service, managing support tickets, and collaborating with various departments to resolve issues. Candidates should have a Bachelor’s degree in Computer Science, experience in customer support, and be fluent in Dutch and English. This is a fully remote position offering a range of benefits including a competitive salary, healthcare package, and professional development opportunities.