Remote Senior Support & Enablement Ops Analyst

Docker; Remote; CAD 75,000 - 95,000; Full time

Job summary

A technology company is seeking a Senior Support and Enablement Operations Analyst to enhance support operations by leveraging Salesforce and analyzing data for process improvement. You will collaborate with various teams within the organization to ensure a top-notch support experience. Candidates should have at least 4 years of experience in support operations and a strong understanding of Salesforce and data analysis tools. Enjoy a remote-first work environment and generous perks including flexibility and parental leave.

Benefits

Freedom & flexibility

Quarterly Whaleness Days

Home office setup

16 weeks of paid Parental leave

Technology stipend

Encouraged PTO

Training stipend

Equity options

Medical benefits

Remote-first culture

Qualifications

• 4+ years in support operations or similar role.
• Experience with Salesforce, ideally Service Cloud.
• Proficient in using reporting tools like Sigma or Tableau.

Responsibilities

• Optimize support operations through Salesforce case management.
• Create documentation for team workflows and automations.
• Analyze reports to identify opportunities for operational improvements.

Skills

Salesforce administration

Data analysis

Report generation

SQL

Communication skills

Remote teamwork

Tools

Tableau

Excel

Job description

A technology company is seeking a Senior Support and Enablement Operations Analyst to enhance support operations by leveraging Salesforce and analyzing data for process improvement. You will collaborate with various teams within the organization to ensure a top-notch support experience. Candidates should have at least 4 years of experience in support operations and a strong understanding of Salesforce and data analysis tools. Enjoy a remote-first work environment and generous perks including flexibility and parental leave.