Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider in Burlington is looking for a Retention Specialist to enhance customer loyalty and resolve inquiries. This remote position emphasizes excellent customer service and strong negotiation abilities. Candidates should have a high school diploma and prior experience in customer service, particularly in a call center. Attractive compensation and benefits are offered, including career development tools and discounted services.

Benefits

Discounted services

Attractive compensation packages

Career development opportunities

Flexible working hours

Fun work environment

Qualifications

• Minimum 1-2 years of experience in a call-center environment preferred.
• Proven customer service skills with superior first call resolution skills.
• Detail-oriented with the ability to analyze and troubleshoot customer issues.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues and build value in products and services.
• Call various outbound customer lists to maximize retention opportunities.

Skills

Strong communication skills

Negotiation skills

Customer service skills

Education

High School Diploma

Post-secondary education

Tools

Google Suite applications

PCs

Job description

A leading telecommunications provider in Burlington is looking for a Retention Specialist to enhance customer loyalty and resolve inquiries. This remote position emphasizes excellent customer service and strong negotiation abilities. Candidates should have a high school diploma and prior experience in customer service, particularly in a call center. Attractive compensation and benefits are offered, including career development tools and discounted services.