Remote Player Support Specialist (Video Games)

Keyword Studios; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading player support company is seeking individuals to assist video game players with account issues. The role requires excellent English communication skills and a passion for gaming. Responsibilities include troubleshooting via tickets and live chat, and interacting with customers for inquiries. Candidates should be comfortable with digital technologies and ideally have some relevant experience. This is a full-time, remote position offering competitive pay and various employee benefits.

Benefits

$17.95 per hour

Full-time schedule with employee benefits

Partnerships with STM, Telus, and BIXI

Employee Assistance Program

Qualifications

• Excellent communication skills in English.
• Passion for video gaming and customer service.
• Experience in a relevant or related field is an asset.
• Comfortable using digital technologies.

Responsibilities

• Assist video game players with account issues.
• Interact with clients' customers for inquiries.
• Forward important information to developers.

Skills

Excellent English (spoken and written)

Passion for video gaming or customer service

Ability to juggle multiple tasks

Comfortable with digital technologies

Interest in the video game industry

Job description

A leading player support company is seeking individuals to assist video game players with account issues. The role requires excellent English communication skills and a passion for gaming. Responsibilities include troubleshooting via tickets and live chat, and interacting with customers for inquiries. Candidates should be comfortable with digital technologies and ideally have some relevant experience. This is a full-time, remote position offering competitive pay and various employee benefits.