Bilingual Call Center Representative

Centurion Asset Management; Canada; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading property management firm in Canada is looking for a dedicated candidate to handle resident inquiries and manage appointments. The ideal candidate will have at least 2 to 3 years of customer service experience, exceptional organizational skills, and be bilingual in English and French. This role offers the opportunity for career advancement in a supportive environment that values diversity and community engagement. Weekend availability is a must.

Benefits

Career advancement opportunities

Supportive work environment

Diverse range of clients

Qualifications

• Must have full availability to work Saturday and Sunday.
• Minimum 2 to 3 years of customer service experience in a retail environment.
• Exceptional communication and interpersonal skills.
• Excellent organizational skills with an aptitude for multi-tasking.
• Fluently bilingual, written and spoken, in English and French.

Responsibilities

• Handle all prospective and current Resident inquiries via phone and email.
• Organize and schedule visitor showings and appointments in Microsoft Outlook.
• Track and manage Leads and Wait Listed prospects.
• Update apartment postings on internet listing services and social media.
• Complete weekly variance reporting and other assigned reports.

Skills

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Bilingual (English and French)

Tools

Microsoft Outlook

Job description

Employer Industry: Investment and Property Management

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and inclusive work environment
• Engage with a diverse range of clients and stakeholders
• Chance to contribute to a reputable company recognized for its excellence in service
• Work in a dynamic role that fosters relationship development and community engagement

What to Expect (Job Responsibilities)

• Handle all prospective and current Resident inquiries via phone and email with professionalism and courtesy
• Organize and schedule visitor showings and appointments in Microsoft Outlook
• Track and manage Leads and Wait Listed prospects, ensuring timely follow-ups
• Update available apartment postings on internet listing services and social media platforms
• Complete weekly variance reporting and other assigned reports

What is Required (Qualifications)

• Must have full availability to work Saturday and Sunday
• Minimum 2 to 3 years of customer service experience in a retail environment
• Exceptional communication and interpersonal skills
• Excellent organizational skills with an aptitude for multi-tasking
• Fluently bilingual, written and spoken, in English and French

How to Stand Out (Preferred Qualifications)

• Knowledge of other languages considered an asset
• Experience in a call center or real estate environment

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