Remote Operations & Customer Service Assistant

Mashreq Bank; Remote; CAD 40,000 - 60,000; Full time

Job summary

A customer-focused operations team is looking for an Assistant, Operations, Customer Service to deliver outstanding support and ensure smooth communication with customers. This fully remote role requires excellent communication skills and proficiency in Microsoft Office. The ideal candidate will have 1-2 years of experience in customer service or operations support. Join a supportive team that values innovation and promotes from within.

Benefits

Competitive salary and performance-based bonuses

Fully remote work environment

Paid time off

Health, dental, and vision insurance packages

Career development opportunities

Supportive and inclusive team culture

Qualifications

• Minimum of 1-2 years in customer service, administrative, or operations support.
• Experience in e-commerce or online service environments is a plus.

Responsibilities

• Serve as a primary point of contact for customer inquiries.
• Collaborate with operations and logistics teams.
• Assist with administrative tasks such as data entry and report generation.
• Monitor and track customer issues to ensure resolution.

Skills

Excellent written and verbal communication skills

Strong organizational and multitasking abilities

High attention to detail and accuracy

Proficient in Microsoft Office Suite

Comfortable using CRM platforms

Self-motivated and reliable

Positive attitude and willingness to learn

Tools

Microsoft Office Suite

Google Workspace

CRM platforms

Ticketing systems

Job description

A customer-focused operations team is looking for an Assistant, Operations, Customer Service to deliver outstanding support and ensure smooth communication with customers. This fully remote role requires excellent communication skills and proficiency in Microsoft Office. The ideal candidate will have 1-2 years of experience in customer service or operations support. Join a supportive team that values innovation and promotes from within.