Remote Onboarding Specialist — SaaS Payroll Solutions

ZayZoon; Remote; CAD 60,000 - 80,000; Full time

Job summary

A financial empowerment platform is looking for an Onboarding Specialist to guide partners through the implementation process. This role requires 3+ years of experience in onboarding or customer success, with strong project management and communication skills. The position is fully remote and offers flexible time off, medical benefits from day one, and a supportive culture that fosters learning and growth.

Benefits

Flexible Time Off

Instant Benefits from Day One

Inclusive parental leave top-up

Qualifications

• 3+ years of experience in onboarding, client implementation, or customer success.
• Strong project management skills with the ability to manage multiple projects.
• Excellent communication skills, comfortable leading client meetings.

Responsibilities

• Own the end-to-end onboarding process for new partners and clients.
• Manage onboarding schedules and maintain clear timelines.
• Facilitate onboarding meetings and provide guidance on employer resources.

Skills

Onboarding

Project management

Communication

Problem-solving

Education

3+ years of experience in client implementation or similar role

Tools

Technical setup tools

Job description

A financial empowerment platform is looking for an Onboarding Specialist to guide partners through the implementation process. This role requires 3+ years of experience in onboarding or customer success, with strong project management and communication skills. The position is fully remote and offers flexible time off, medical benefits from day one, and a supportive culture that fosters learning and growth.