Remote Luxury Travel Concierge & Reservations Specialist

Kiwi Collection; Remote; CAD 60,000 - 80,000; Full time

Job summary

A luxury travel company is seeking a Customer Service & Reservations Specialist to join their Reservations team. This remote role focuses on delivering exceptional service to clients and concierge teams, supporting luxury travel experiences. The ideal candidate has 2-4 years in high-touch service roles and strong attention to detail. Evening and weekend availability is required, with flexible shifts. Career growth opportunities in luxury travel await you.

Benefits

Supportive, globally connected reservations team

Exposure to premium travel programs

Career growth opportunities in luxury travel

Qualifications

• 2–4 years of experience in a luxury hotel, luxury travel agency, or high-touch service role.
• Reservations experience strongly preferred.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Deliver exceptional customer service by phone, email, and chat.
• Handle reservation inquiries including availability, pricing, and special requests.
• Take ownership of customer requests and provide timely resolutions.

Skills

Excellent attention to detail

Strong organizational skills

Confident written and verbal communication

Ability to multitask in a fast-paced environment

Customer service orientation

Passion for travel

Job description

A luxury travel company is seeking a Customer Service & Reservations Specialist to join their Reservations team. This remote role focuses on delivering exceptional service to clients and concierge teams, supporting luxury travel experiences. The ideal candidate has 2-4 years in high-touch service roles and strong attention to detail. Evening and weekend availability is required, with flexible shifts. Career growth opportunities in luxury travel await you.