Remote Live Chat Agent - Entry-Level Job

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Part time

Job summary

A remote customer service company is seeking motivated individuals for the entry-level role of Live Chat Agent. You will handle customer interactions via chat, providing timely and accurate assistance. Strong written communication skills and a positive attitude are essential, with no prior experience necessary as full training is provided. This role offers flexibility and the opportunity for career growth.

Benefits

Work from anywhere

Paid training

Competitive hourly pay

Career development opportunities

Supportive work environment

Flexible scheduling

Qualifications

• No prior experience required – full training provided.
• Previous customer service or chat handling experience is a plus.

Responsibilities

• Respond to customer inquiries through live chat.
• Provide product information and troubleshoot issues.
• Ensure chat interactions meet quality standards.

Skills

Excellent written communication

Proficient in English

Basic computer skills

Multi-tasking

Positive customer attitude

Reliable internet connection

Job description

Job Summary

The Elite Job is seeking motivated and dependable individuals to join our remote team as Live Chat Agents. This is an entry-level opportunity ideal for those looking to kick-start a career in customer support, communications, or remote work. As a Live Chat Agent, you will be the front line of interaction with our customers, providing prompt, courteous, and accurate assistance via live chat platforms. No phone calls—just fast-paced, text-based communication that makes a real impact.

Key Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.

• Provide product/service information, troubleshoot issues, and escalate complex cases to appropriate teams.

• Maintain a positive, empathetic, and professional tone at all times.

• Ensure all chat interactions meet company quality and compliance standards.

• Accurately log chat interactions and follow up when necessary.

• Continuously improve knowledge of the companys products, policies, and procedures.

• Assist with basic tasks such as password resets, account issues, and order tracking.

Required Skills and Qualifications

• Excellent written communication and typing skills (min. 35 WPM).

• Proficient in English with a strong grasp of grammar and spelling.

• Basic computer and internet navigation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• A calm, patient, and positive attitude when dealing with customers.

• Reliable internet connection and a distraction-free remote work environment.

Experience

• No prior experience required – full training will be provided.

• Previous experience in customer service, online support, or chat handling is a plus.

Working Hours

• Flexible scheduling: Choose between day, evening, or weekend shifts.

• Availability for a minimum of 20 hours per week is required.

• Opportunity to transition to full-time based on performance and availability.

Knowledge, Skills, and Abilities

• Strong attention to detail and problem-solving skills.

• Comfortable using CRM tools and chat software (training provided).

• Willingness to learn and grow within the role.

• Self-motivated and capable of working independently.

• Strong interpersonal skills and customer-focused mindset.

Benefits

• Work from anywhere – fully remote position.

• Paid training and onboarding support.

• Competitive hourly pay with performance-based incentives.

• Career development opportunities and internal promotions.

• Supportive and inclusive work environment.

• Flexible scheduling options that fit your lifestyle.

Why Join The Elite Job?

At The Elite Job, we believe in empowering individuals through flexible, rewarding remote work opportunities. Whether you are a student, stay-at-home parent, or looking for a career change, this role offers the perfect entry point into the world of professional customer service. Join a growing team that values diversity, continuous learning, and customer excellence.

How to Apply

Click the Apply Now button on our job portal or send your updated resume to us with the subject line Remote Live Chat Agent Application. Selected candidates will be contacted for an initial assessment and virtual interview.