Remote Life Insurance Customer Service Agent

AO Globe Life- Wendy Martin; Hamilton; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading life insurance provider is seeking a Remote Life Insurance Customer Service Agent. This role involves delivering exceptional support to clients, assisting with insurance queries, and educating them about policy options. The ideal candidate has excellent communication skills and a problem-solving mindset. Flexible hours and performance-based bonuses are offered, creating a supportive work environment that encourages growth.

Benefits

Performance-based bonuses

Flexible hours

Full training and mentorship

Leadership development

Supportive culture

Qualifications

• Excellent communication and interpersonal skills.
• Previous customer service experience (insurance or financial services is a plus).
• Detail-oriented with strong problem-solving skills.
• Comfortable using digital tools (CRM software, Zoom, email, etc.).
• Self-motivated, independent, and coachable.

Responsibilities

• Deliver professional, caring customer support via phone, email, and chat.
• Assist clients with questions about policies, claims, and coverage.
• Educate clients on our life insurance offerings.
• Resolve client concerns with a positive mindset.
• Maintain accurate documentation of client interactions.

Skills

Excellent communication and interpersonal skills

Customer service experience

Detail-oriented

Problem-solving skills

Comfortable using digital tools

Self-motivated

Job description

Overview

Remote Life Insurance Customer Service Agent Empower families. Grow your career. Work from home. Are you a people person who thrives in a remote environment? Do you love making a difference and want to grow with a purpose-driven company? If so, AO | Globe Life is looking for someone like you.

We're seeking motivated individuals with strong communication skills and an entrepreneurial mindset to provide exceptional service to our valued clients—all from the comfort of your home.

Responsibilities

• Deliver professional, caring customer support via phone, email, and chat
• Assist clients with questions about policies, claims, and coverage
• Educate clients on our life insurance offerings, including final expense
• Resolve client concerns with a positive, solution-oriented mindset
• Maintain accurate documentation of client interactions and updates

Qualifications

• Excellent communication and interpersonal skills
• Previous customer service experience (insurance or financial services is a plus)
• Detail-oriented with strong problem-solving skills
• Comfortable using digital tools (CRM software, Zoom, email, etc.)
• Self-motivated, independent, and coachable with an entrepreneurial spirit
• You may be a great fit if you’re the kind of professional who takes initiative, welcomes growth, and genuinely wants to help others protect what matters most.

What We Offer

• Performance-based bonuses & monthly residual income
• Flexible hours – design a schedule that fits your lifestyle
• Full training & ongoing mentorship – no experience necessary
• Leadership development – clear path to promotion based on performance
• Supportive, inclusive culture – where your voice matters and growth is encouraged

About AO | Globe Life

With 70+ years of experience, AO | Globe Life proudly serves working-class families across North America by offering life and final expense insurance solutions. Our mission is built on integrity, compassion, and innovation—for our clients and our team.

Ready to Make an Impact?

If you're ready to elevate your career, help others, and grow with a company that invests in your future—we’d love to hear from you. Apply today and take the first step toward a meaningful, remote career.

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