Remote IT Customer Support Specialist

Mashreq Bank; Remote; CAD 40,000 - 60,000; Full time

Job summary

A dynamic IT services company seeks a remote Customer Service Representative. The role involves responding to customer inquiries, providing accurate information, and resolving issues effectively. The ideal candidate will have excellent communication skills and a strong problem-solving ability, with prior customer service experience preferred. Join a collaborative and inclusive environment that values creativity and growth.

Qualifications

• Detail-oriented individual with a focus on customer service excellence.
• Motivated to support clients with empathy and problem-solving skills.
• Ability to maintain organized records of customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve customer issues effectively.

Skills

Exceptional communication skills

Strong problem-solving abilities

Proficient in using Excel

Ability to work independently

Previous experience in customer service

Job description

A dynamic IT services company seeks a remote Customer Service Representative. The role involves responding to customer inquiries, providing accurate information, and resolving issues effectively. The ideal candidate will have excellent communication skills and a strong problem-solving ability, with prior customer service experience preferred. Join a collaborative and inclusive environment that values creativity and growth.