Remote Graduate Customer Success Manager — Ubuntu & Open Source

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking a Customer Success Manager to enhance customer experience and support technology adoption. This remote role involves onboarding customers, driving engagement campaigns, and collaborating with teams to ensure high satisfaction. Ideal candidates have customer-facing experience, a passion for technology, and strong organizational skills. Canonical offers a unique work culture with a focus on learning and development, making it an exciting opportunity for those passionate about open-source technology.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Flexible holiday leave

Maternity and paternity leave

Employee Assistance Programme

Travel to meet colleagues

Qualifications

• Empathetic individual with a natural drive to help others.
• Excellent presentation skills and strong organisational skills.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points.
• Onboard new customers and introduce them to products.
• Collaborate with Sales and Support in engagement plans.

Skills

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organisational skills

Team player

Job description

A leading technology firm is seeking a Customer Success Manager to enhance customer experience and support technology adoption. This remote role involves onboarding customers, driving engagement campaigns, and collaborating with teams to ensure high satisfaction. Ideal candidates have customer-facing experience, a passion for technology, and strong organizational skills. Canonical offers a unique work culture with a focus on learning and development, making it an exciting opportunity for those passionate about open-source technology.