Remote Financial Customer Service Representative - Bilingual (English/French)

NTT DATA, Inc.; Remote; CAD 60,000 - 80,000; Full time

Job summary

A major technology service provider seeks a Remote Financial Bilingual Customer Service Representative to join its team. Candidates should be committed to delivering exceptional customer service in both English and French. Responsibilities include answering customer inquiries, maintaining compliance with regulatory requirements, and addressing customer complaints professionally. The ideal candidate has a passion for customer satisfaction and prior service experience, particularly in food or retail industries. This full-time role offers flexible shifts and competitive pay.

Qualifications

• Prior experience in customer service is an asset.
• Experience in the food or retail industry is considered an asset.
• Ability to learn new skills quickly.

Responsibilities

• Answer incoming telephone inquiries in accordance with guidelines.
• Follow up on escalated calls as required.
• Ensure compliance with services offered to Shareholders.

Skills

Customer satisfaction excellence

Fluent in English

Bilingual (French)

Strong oral and written communication skills

Positive attitude

Ability to resolve complex customer inquiries

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Remote Financial Customer Service Representative - Bilingual (English/French) to join our team in Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia , Canada (CA).

Position Overview

As a Financial Bilingual Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers in English and French. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Financial Bilingual Customer Service Representative

Position Status: Full Time - Remote

Hours of Work: Monday - Sunday 8:00am - 12:00am EST

Rate of Pay: $18.00 - $20.90/Hour

Location: Open to residents of Alberta, Manitoba, Ontario, New Brunswick, and Nova Scotia

Responsibilities

• Answer incoming telephone inquiries in accordance with Call Center guidelines
• Follow up on escalated calls, as required
• Submit fulfillments or research cases for callers’ inquiries if applicable
• Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
• Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
• Ensure compliance with policies and procedures and regulatory requirements
• Maintain a professional tone and positive attitude to callers
• Responsible for answering calls for a baseline of 7 hours daily
• A self-starter and takes initiative to take on new projects and additional responsibilities
• Other duties and responsibilities as assigned

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is an asset.
• Fluent in English; Bilingual (French) is required.
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.

Applications are screened with AI technology and reviewed by NTT DATA recruiters.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.