Remote Enterprise Customer Success Manager (French)

Quest Software; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading enterprise software company in Ontario seeks an Enterprise Customer Success Manager. The role involves managing a portfolio of strategic accounts, ensuring customers achieve maximum value from their investments. Responsibilities include developing Success Plans, monitoring customer engagement signals, and building strong relationships with key stakeholders. Excellent organizational and communication skills are essential, along with a minimum of 3 years in customer success. This remote position requires occasional travel within Canada and the US.

Benefits

Competitive pay

Annual bonuses

Comprehensive health benefits

Flexible work options

Generous PTO

Professional growth opportunities

Qualifications

• Minimum of 3 years in customer success or similar role.
• Experience with platform management and security solutions.
• Ability to establish milestones and keep success plans on track.
• Exceptional communication and relationship-building skills.
• Experience in leading and driving change.

Responsibilities

• Manage named accounts ensuring satisfaction and engagement.
• Build relationships with customer stakeholders.
• Develop strategic Success Plans with customers.
• Monitor customer analytics to optimize solutions.
• Facilitate Executive Business Reviews.

Skills

Customer management

Technical account management

Communication

Organizational skills

Problem-solving

Bilingual (French & English)

Tools

Gainsight

Salesforce

Job description

A leading enterprise software company in Ontario seeks an Enterprise Customer Success Manager. The role involves managing a portfolio of strategic accounts, ensuring customers achieve maximum value from their investments. Responsibilities include developing Success Plans, monitoring customer engagement signals, and building strong relationships with key stakeholders. Excellent organizational and communication skills are essential, along with a minimum of 3 years in customer success. This remote position requires occasional travel within Canada and the US.