Remote Customer Support Lead – Onboarding & Ops

KORT Payments; Remote; CAD 70,000 - 75,000; Full time

Job summary

A leading payments technology firm is seeking a Customer Support Lead to manage its Support team in Vancouver, providing high-quality support and overseeing customer onboarding. The ideal candidate will have at least 2 years in merchant services and strong technical troubleshooting skills, particularly with POS and network issues. This full-time remote position comes with a salary ranging from $70,000 to $75,000 CAD.

Benefits

Comprehensive Benefits Package

Flexible work environment

Fun team events

Professional growth opportunities

Dynamic work atmosphere

Qualifications

• Minimum of 2 years of experience in merchant services strongly preferred.
• Strong technical troubleshooting ability in a retail environment.
• Experience with credit card terminals and POS systems is preferred.

Responsibilities

• Manage daily operations of the Support team.
• Assign and oversee incoming support tickets.
• Monitor ticket queues to meet SLA targets.
• Coordinate advanced troubleshooting for complex issues.

Skills

Technical troubleshooting

Customer service

Organizational skills

Problem-solving

Communication skills

Data entry accuracy

Tools

Microsoft Office

Salesforce

Jira

Slack

SQL basics

Job description

A leading payments technology firm is seeking a Customer Support Lead to manage its Support team in Vancouver, providing high-quality support and overseeing customer onboarding. The ideal candidate will have at least 2 years in merchant services and strong technical troubleshooting skills, particularly with POS and network issues. This full-time remote position comes with a salary ranging from $70,000 to $75,000 CAD.