Remote Customer Success Manager, Business Travel

CWT Harvey's Travel; Remote; CAD 70,000 - 90,000; Full time

Job summary

A travel management company is seeking an experienced Customer Services Manager to join their remote team in Atlantic Canada. This role focuses on building strong client relationships, enhancing travel program effectiveness, and delivering outstanding customer service. Ideal candidates will have 3-5 years of experience in the travel industry, strong communication, and problem-solving skills. Competitive salary and comprehensive benefits are offered. Interested applicants should submit their resumes to the provided email.

Benefits

Competitive salaries

Attractive incentives

Comprehensive benefits package

Qualifications

• 3-5 years of travel industry experience preferred.
• Experience managing accounts in other industries is an asset.

Responsibilities

• Build strong client relationships and deliver excellent service.
• Serve as primary contact for a portfolio of clients.
• Identify program improvement opportunities and provide insights.
• Support contract retention strategies and assist with new business implementations.
• Collaborate across departments to achieve strategic goals.

Skills

Client relationship building

Communication

Negotiation

Organizational skills

Critical thinking

Problem solving

Project management

Job description

A travel management company is seeking an experienced Customer Services Manager to join their remote team in Atlantic Canada. This role focuses on building strong client relationships, enhancing travel program effectiveness, and delivering outstanding customer service. Ideal candidates will have 3-5 years of experience in the travel industry, strong communication, and problem-solving skills. Competitive salary and comprehensive benefits are offered. Interested applicants should submit their resumes to the provided email.