Remote Customer Success Analyst (Streaming) - 12 Months

Rogers Communications, Inc.; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading media and telecommunications company is seeking a Customer Success Analyst for a 12-month remote contract. You will maintain customer support capabilities for Sportsnet's streaming services, supporting teams and managing escalated issues. The ideal candidate will possess strong analytical skills, a background in customer service, and a passion for sports. Join us and help redefine the future of media in Canada.

Benefits

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan

Generous employee discounts

Leadership development programs

Qualifications

• Strong analytical and problem-solving skills with the ability to detect trends.
• Ability to work independently during night shifts and weekends.
• Familiarity with streaming platforms and troubleshooting issues is a plus.

Responsibilities

• Support customer support teams, responding to issues and escalations.
• Communicate key campaigns, training, and product updates to customers.
• Analyze customer feedback to identify process improvement opportunities.

Skills

Analytical skills

Problem-solving skills

Communication skills

Customer service

Tools

Care Tool

Zendesk

Job description

A leading media and telecommunications company is seeking a Customer Success Analyst for a 12-month remote contract. You will maintain customer support capabilities for Sportsnet's streaming services, supporting teams and managing escalated issues. The ideal candidate will possess strong analytical skills, a background in customer service, and a passion for sports. Join us and help redefine the future of media in Canada.