Remote Customer Service Associate - $21.50 / hour

Tim's Financial; Brooks; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a motivated individual for a remote Customer Support role. You will engage with customers, resolve inquiries, and contribute to a collaborative team environment. Applicants should have 1+ years of customer-facing experience and a passion for problem-solving. This position offers flexible hours with a pay rate of $21.50 CAD per hour.

Qualifications

• At least 1 year of experience in a customer-facing role.
• Strong problem-solving skills and willingness to innovate.
• Eagerness to learn and adapt to changing technologies.

Responsibilities

• Provide exceptional support to customers.
• Collaborate with team members to create value through interactions.
• Meet scheduled performance and productivity targets.

Skills

Customer-facing experience

Problem-solving skills

Adaptability to new technologies

Meeting performance objectives

Eagerness to learn

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation

Earn $21.50 CAD per hour¹

Location

Work from the comfort of your home

Weekly hours and schedule

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Set your own flexible schedule between Monday to Sunday (Including Holidays) 7am-8pm MST²

Training

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities