Remote Customer Service Agent

HMG Careers; Remote; CAD 65,000 - 79,000; Full time

Job summary

A growing North American company is seeking a Remote Customer Service Agent to provide exceptional support and advice to clients. This full-time remote position offers flexibility in work hours and ample opportunities for advancement into management roles. Ideal candidates should possess effective communication skills, be willing to obtain a life license, and demonstrate a strong desire to help others. The company provides comprehensive training and high-quality leads, ensuring a dynamic team environment.

Benefits

Excellent benefits package: medical, dental, and prescription coverage

Unionized position with stock options

Comprehensive training and ongoing support

Flexible work hours

Qualifications

• Basic computer literacy is essential.
• Possession of or willingness to obtain a life license.
• Laptop or computer with camera is required.
• Must reside in North America.

Responsibilities

• Contact leads to schedule virtual meetings with clients.
• Present benefit programs to enroll new clients.
• Collaborate with your manager to achieve defined objectives.

Skills

Effective communication skills

Outreach and relationship building

Sales experience

Customer service experience

Job description

About the job Remote Customer Service Agent

We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life‑insurance benefits advisors in providing outstanding customer service and support to our client base.

You will work remotely to serve clients and offer valuable advice and protection to individuals and their families.

This full‑time position offers flexible work hours and ample opportunities for advancement into management roles.

What We Offer:

• Full‑time virtual career, offering the flexibility to work remotely.
• $65‑79K avg 1st year / $128K avg 2nd year commission plus bonuses.
• Life‑long residual income through renewals.
• Unionized position with stock options.
• Excellent benefits package: medical, dental, and prescription coverage.
• Exceptional training with experienced agents and managers.
• High‑quality leads provided: no calling family or friends, no cold calls.
• Flexible hours: this is a fulltime career, but you choose when you work.
• Opportunities for advancement and recognition.
• Dynamic Team Environment: a thriving virtual workplace atmosphere.
• Comprehensive training and ongoing support.

Qualities We Value:

• Openness to learn and be coached.
• Outgoing, friendly, positive, and approachable personality.
• A strong desire to help others to provide advice and services.
• Effective communication skills: your ability to connect is crucial.
• Sales or customer service experience is advantageous but not mandatory.

Your Qualifications:

• Laptop or computer with camera is required.
• Possession of, or willingness to obtain a life license.
• Basic computer literacy is essential.
• Must reside in North America.

Your Job Responsibilities:

• Contact the leads we provide to schedule virtual meetings with clients.
• Present benefit programs to enroll new clients and cultivate relationships with them.
• Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.