Remote Credit Card Support Specialist

CIBC; Fredericton; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian financial institution seeks a Contact Centre Specialist II to provide exceptional client service for credit card inquiries. This full-time role requires strong communication skills and the ability to work flexible hours, including evenings and weekends. The successful candidate will help clients manage their credit card accounts and suggest relevant solutions. Additionally, a secure workspace for remote work is essential. Opportunities for growth, competitive salary, and benefits are offered.

Benefits

Competitive salary

Incentive pay

Banking benefits

Wellbeing support

Defined benefit pension plan

Qualifications

• Proven client engagement and problem-solving skills.
• Ability to work independently with a secure workspace.
• Strong understanding of CIBC’s products.

Responsibilities

• Act as the first point of contact for credit card inquiries.
• Assist clients in understanding and solving their banking needs.
• Provide information on credit card products and services.

Skills

Call Center

Client Service

Communication

Customer Experience (CX)

Outbound Calls

Work Collaboratively

Job description

A leading Canadian financial institution seeks a Contact Centre Specialist II to provide exceptional client service for credit card inquiries. This full-time role requires strong communication skills and the ability to work flexible hours, including evenings and weekends. The successful candidate will help clients manage their credit card accounts and suggest relevant solutions. Additionally, a secure workspace for remote work is essential. Opportunities for growth, competitive salary, and benefits are offered.