Remote Coatings Technical Service Specialist

AkzoNobel; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global paint and coatings company is seeking a Technical Service Representative to provide expert guidance and product support to customers. The role involves managing technical inquiries, supporting sales opportunities, and ensuring customer satisfaction. Candidates should have 2-5 years of experience in technical service, a good command of English, and preferred bilingual skills in French. This position allows for remote work with travel involved, offering competitive compensation and benefits.

Benefits

Base Salary: $70,000 – $90,000

Bonus: 15% based on performance

Vehicle Allowance: $800/month

Comprehensive Health Benefits

Company-matched Pension Plan

Professional Development opportunities

Qualifications

• 2-5 years of technical service or support experience in paints & coatings.
• Good command of the English language; Bilingual English/French preferred.
• Basic understanding of computers required.

Responsibilities

• Provide full technical support to customers including onsite troubleshooting.
• Analyze product issues and coordinate corrective actions with teams.
• Manage complex customer complaints focusing on resolution.

Skills

Coatings Experience

Language Skills (English, French preferred)

Computer Skills (Excel, Email management)

Physical Requirements (lift 25kg)

Education

Post-secondary education

Chemical background

Job description

A global paint and coatings company is seeking a Technical Service Representative to provide expert guidance and product support to customers. The role involves managing technical inquiries, supporting sales opportunities, and ensuring customer satisfaction. Candidates should have 2-5 years of experience in technical service, a good command of English, and preferred bilingual skills in French. This position allows for remote work with travel involved, offering competitive compensation and benefits.