Remote Claims Processing Specialist

Treasure's Academy LLC; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading educational service provider is looking for a Claims Processing Help Desk Associate to enhance customer satisfaction through effective communication and problem-solving skills. This position will involve guiding customers through claims processes, troubleshooting issues, and maintaining documentation. Ideal candidates should have experience in claims processing or similar customer-facing roles and be proficient with CRM software. This functional role offers an opportunity to work in a dynamic remote environment.

Qualifications

• Excellent customer service skills, clear and empathetic communication.
• Experience in claims processing or help desk support.
• Strong analytical skills to enhance problem-solving.

Responsibilities

• Respond to customer inquiries regarding claims processing.
• Guide customers through the claims submission process.
• Troubleshoot and resolve customer issues.

Skills

Exceptional written and verbal communication skills

Experience in claims processing

Strong analytical thinking

Comfortable in dynamic remote environment

Proficiency with CRM software

Ability to manage sensitive information

Self-motivated

Job description

A leading educational service provider is looking for a Claims Processing Help Desk Associate to enhance customer satisfaction through effective communication and problem-solving skills. This position will involve guiding customers through claims processes, troubleshooting issues, and maintaining documentation. Ideal candidates should have experience in claims processing or similar customer-facing roles and be proficient with CRM software. This functional role offers an opportunity to work in a dynamic remote environment.